Cloud Help Desk Software

Posted on 2013-06-13
Last Modified: 2013-08-16
Hi, i'm looking for free or dirt cheap help desk ticketing software that has a knowledge base built in (like a wiki for each customer). I like spiceworks, but I don't like that its not cloud based. Any suggestions?
Question by:Cobra25
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LVL 54

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39246545
I recommend looking at Zoho Support:

They do have a Free version, but it's limited to 25 requests/day and 10 solution folders. If that works for you, great; but if not, even their Professional version is reasonably priced (maybe not dirt cheap, but very reasonable):

It is cloud-based with a customizable web portal and also has a KnowledgeBase.

While you're at it, you may want to look at their cloud-based CRM product, which I think is terrific:

It also offers a Free version and a reasonably price Professional version:

It is extremely customizable. Regards, Joe
LVL 46

Expert Comment

ID: 39256663
Have a look at A Comprehensive Guide to Help Desk Software Solutions:

LVL 14

Accepted Solution

shahzoor earned 500 total points
ID: 39286509
best one out there are

the free one is

Author Comment

ID: 39298233
thanks guys i will check them out

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