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Cannot connect to  Lync server on same network

Posted on 2013-06-13
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Last Modified: 2013-06-13
We just went to Lync server but I am not able to connect the error message states the following:

Cannot Sign in To Lync
Cannot sign in because the server is temporarily unavailable. If the problem continues please contact your support team.

Trouble is that my support team does not know what is wrong with my account.
I am on a Win7 workstation and installing the 64 bit version with full admin rights
Does anyone have any ideas why just a few of us on the network are not able to connect??
Thanks
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Question by:hej613
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5 Comments
 
LVL 44

Expert Comment

by:Amit
ID: 39245474
Ask your admin to check advance setting for lync client and check if username is set properly...also ask them to remove and reinstall lync again with all patches and try again.
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Author Comment

by:hej613
ID: 39245507
Thanks so much for the reply. I am at a loss because my co-workers are up and running and I am just running...
I've sent my admin a screen shot etc.  He has not responded and I find this little issue is consuming my day. There are 2 or 3 other users on the domain having the same problem but I would like to know what the hold up is on my workstation. I just know this is going to come up again and again. We just this week went from Lotus Notes 8.5.1 with sametime to Outlook.

He says he has the server up to date with patches and he has checked the advance settings. Any other advice?
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Accepted Solution

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Amit earned 2000 total points
ID: 39245523
Okay, first we need to rule out, if it is server issue or client issue. So, here i will suggest you to login from different machine and check if that works. Use the machine where it is working for any other users. Just log that user off and login back with your domain id. If after login from different machine lync is not working then it is a server side issue, if it is working from another machine, then you need to focus on client end. 99% reinstall lync fixes the issue. You can also us this MS link for testing connectivity

https://www.testexchangeconnectivity.com/

Ask your admin to check it.
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LVL 1

Author Closing Comment

by:hej613
ID: 39245574
Thank you soooo much. Turns out we checked AD and my name did not match. I appreciate your quick response and your oh so helpful advice. I am going to turn my co-worker on to EE.
hej613
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LVL 44

Expert Comment

by:Amit
ID: 39245729
Great:)
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