Solved

Outlook 2013 downloading all email stored on server every time its opened

Posted on 2013-06-13
4
772 Views
Last Modified: 2013-11-16
hi all,

I have an issue on a clients with where outlook 2013 repeatedly downloads all mail left on server each time you open it.  The client leaves 5 days of mail on the POP server so he can also download it on his laptop.  This has worked for years with Outlook 2007.  We recently upgraded both his systems to Office 2013, and now, just one one of the computers, this behavior has started.

 It doesn’t re-download it as long as outlook is open,  but when you close and open, it will download everything again once. Its like closing it resets whatever flag in outlook tracks whether its downloaded an email already.  I've tried a new data file and profile but it hasnt resolved it.

any ideas?

cheers
nathan
0
Comment
Question by:natrat22
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 46

Expert Comment

by:Jackie Man
ID: 39247152
It could be a server side issue.

Outlook 2013 may be too new so that it does not be "liked" by the mail server OS.

Does your mail server supports IMAP?
0
 
LVL 24

Expert Comment

by:Brian B
ID: 39247691
It's true that using Outlook with IMAP in cached mode works better that POP.

Having said that maybe you can't, so let's look at the problem as you described. So if I understand, the client is getting multiple copies of the messages because the client keeps downloading all the messages and not just the new ones?
0
 
LVL 1

Accepted Solution

by:
natrat22 earned 0 total points
ID: 39250650
Thats correct.  But it only happens on one computer.  the other is set up the same, with the same accounts, outlook 2013 also, and the issue does not occur.  It also does not re-download all email until outlook is closed and re-opened.  You can leave outlook open for days and it only downloads new emails.  as soon as you close and open it, it re-downloads every mail that is held on the server.  Its a bug just on one computer, not server related or the other computer would have a problem.
0
 
LVL 1

Author Closing Comment

by:natrat22
ID: 39653036
No resolution to this issue, it seems to be an Outlook 2013 bug.  Changed to Outlook 2010 and all issues resolved.
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question