Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Voice mail to email not working correctly in Outlook2013/IE 9

Posted on 2013-06-13
11
Medium Priority
?
274 Views
Last Modified: 2013-06-23
hi,

I have a user who has his voice mails forwarded to him from an external provider.

In Outlook 2013 he double click the VM....

1. if IE is open, another tab opens and the vm does NOT play
2. if IE is closed, a new window opens and the vm DOES play

TIA
Gareth
0
Comment
Question by:gareth629
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39246415
Hi Gareth,
Maybe it's not switching to the new tab if it's already open and because of that it's not playing the VM. Try this:

Click the gear in the upper right (Tools)
Click the "Internet options" menu
Click the "General" tab
Click the "Tabs" button
Put a check in the box "Always switch to new tabs when they are created" (it's probably un-checked now)

Regards, Joe
0
 

Author Comment

by:gareth629
ID: 39251810
hi Joe,

thanks for the input, the tick unfortunately was already there.

I will be a little clearer. When opened in an new tab the link to Quicktime or Windows Media Player will not play the VM which I run within the web page.

however, it will play fine in a completely newly opened IE page. IE must be completely closed to do this.

also the image/log of quicktime or mediaplayer is not visible, just a blank place where the image should be with a small cross in the corner. A little like Outlook before you allow the downloading of images.

This works fine in Firefox and Chrome.

thanks
Gareth
0
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39251896
Gareth,
Thanks for the clarification – very helpful. Here's an idea:

Tools
Internet Options
Advanced tab

Scroll to the Multimedia section and see if "Play sounds in webpages" is enabled. Also, look in the Security section to see if there's an option there that might stop the playing of audio.

However, all of these options should have the same effect on a new tab in an already-opened IE instance and on a new window in a new IE instance, so it really doesn't explain what's happening to this user. This one baffles me! Regards, Joe
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Accepted Solution

by:
gareth629 earned 0 total points
ID: 39257563
hi Joe,

thanks for the help. as it turned out it was not a security setting problem but a problem with IE not downloading.

Luckily, or unluckily, I had the same problem on a nother PC although it manifested itself with different issues.

Here was the answer - http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_28157793.html

thanks
gareth
0
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39257599
Gareth,
Great news that you resolved it! Thanks for posting the answer here...will be very helpful for other EE members facing the same or a similar issue. In that spirit, it would be terrific if you also posted the TechNet link with the solution. Regards, Joe
0
 

Author Comment

by:gareth629
ID: 39257727
Hi Joe,

technet solution - that was my plan but like a muppet I closed it and then couldnt find it again... grrr.
0
 

Author Comment

by:gareth629
ID: 39257745
0
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39257843
Thanks for posting that thread! There's more than one idea in it – was it deleting history that fixed the problem for you?
0
 

Author Comment

by:gareth629
ID: 39260210
Hi Joe,

no, it was a solution very close to the bottom of the thread concerning the registry issues

"The last one a co-worker recommended and it worked on a clean user profile that hadn't been logged in on this machine.
 I ran procmon on the problem profile and noted iexplore.exe was accessing 2 HKCU keys:
 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
 HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer
 
After scanning those keys for any personal information, I exported both keys to a .reg file on the working profile, then imported them on the broken profile.
 I made sure iexplore.exe processes were closed and ran the .reg keys.
 I got an error about some keys in use when importing HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer but ignored it and tried IE9 again.":
0
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39260546
Gareth,
Thanks for taking the time to post that solution! Regards, Joe
0
 

Author Closing Comment

by:gareth629
ID: 39269108
Found answer on technet
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question