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SBS2008, user email limit met, sent emails but has lost them, can they be found

Posted on 2013-06-14
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Last Modified: 2013-07-05
Hi

A client was close to their mailbox limit and could not find sent emails in his sent items. The exchange tracker looks to show they went, I can see an SMTP to a remote serverIP and a "250 2 1.5 OK", but the client would like the copies of the email.

Any one know if the exchange keeps a copy?

Cheers
Mark
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Question by:pcsouthwest
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9 Comments
 
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Accepted Solution

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strivoli earned 2000 total points
ID: 39246923
If Journaling is enabled you'll find it there.
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Author Comment

by:pcsouthwest
ID: 39246929
We are not using Journaling but a good point.
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LVL 20

Expert Comment

by:strivoli
ID: 39246933
Remove User's limit (for the time needed to troubleshoot) and the mail (sent) should be delivered to User's mailbox. Don't expect delivery a couple of seconds after you have removed User's limit.
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Author Comment

by:pcsouthwest
ID: 39246991
Hi Strivoli,

I raised the limit and new sent ones were being seen in the sent items, but the ones sent while the limit was close are not there after 24 hours.
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LVL 20

Expert Comment

by:strivoli
ID: 39247050
Message Tracking should tell you exactly what happened to the mail once sent. You already checked the SMTP log and you know the mail has been delivered to recipient's (external) mail server. Message Tracking helps you understand where the sent mail on your server is.
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Author Comment

by:pcsouthwest
ID: 39247080
Hi,

The tracking shows 4 lines Receive, Submit, Routing and SMTP. From this can you tell where the email mail be?
Capture.JPG
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LVL 20

Expert Comment

by:strivoli
ID: 39247102
The 4 lines aren't enough. I don't know how you filtered the Message Tracking Log Search. Please run a search using the MessageID and the result should return (hopefully) more than the already seen 4 lines.
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Author Closing Comment

by:pcsouthwest
ID: 39301667
I have now added Journaling so one of those "should have done before the event things".

Thank you Strivoli
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LVL 20

Expert Comment

by:strivoli
ID: 39301797
You're welcome!
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