Solved

SBS2008, user email limit met, sent emails but has lost them, can they be found

Posted on 2013-06-14
9
299 Views
Last Modified: 2013-07-05
Hi

A client was close to their mailbox limit and could not find sent emails in his sent items. The exchange tracker looks to show they went, I can see an SMTP to a remote serverIP and a "250 2 1.5 OK", but the client would like the copies of the email.

Any one know if the exchange keeps a copy?

Cheers
Mark
0
Comment
Question by:pcsouthwest
  • 5
  • 4
9 Comments
 
LVL 19

Accepted Solution

by:
strivoli earned 500 total points
ID: 39246923
If Journaling is enabled you'll find it there.
0
 

Author Comment

by:pcsouthwest
ID: 39246929
We are not using Journaling but a good point.
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39246933
Remove User's limit (for the time needed to troubleshoot) and the mail (sent) should be delivered to User's mailbox. Don't expect delivery a couple of seconds after you have removed User's limit.
0
 

Author Comment

by:pcsouthwest
ID: 39246991
Hi Strivoli,

I raised the limit and new sent ones were being seen in the sent items, but the ones sent while the limit was close are not there after 24 hours.
0
How does your email signature look on mobiles?

Do your employees use mobile devices to reply to emails? With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices.

 
LVL 19

Expert Comment

by:strivoli
ID: 39247050
Message Tracking should tell you exactly what happened to the mail once sent. You already checked the SMTP log and you know the mail has been delivered to recipient's (external) mail server. Message Tracking helps you understand where the sent mail on your server is.
0
 

Author Comment

by:pcsouthwest
ID: 39247080
Hi,

The tracking shows 4 lines Receive, Submit, Routing and SMTP. From this can you tell where the email mail be?
Capture.JPG
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39247102
The 4 lines aren't enough. I don't know how you filtered the Message Tracking Log Search. Please run a search using the MessageID and the result should return (hopefully) more than the already seen 4 lines.
0
 

Author Closing Comment

by:pcsouthwest
ID: 39301667
I have now added Journaling so one of those "should have done before the event things".

Thank you Strivoli
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39301797
You're welcome!
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
If you don't know how to downgrade, my instructions below should be helpful.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now