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domain registration

Posted on 2013-06-14
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Last Modified: 2013-06-16
I can't receive any email suddenly, guessing something wrong with the mx or domain registratio.

Using whois and check my domain, my company domain is still on GoDaddy.

However, when I issue the nslookup -q=any xxxx.com

Server:  UnKnown
Address:  192.168.43.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to UnKnown timed-

Hence, I can't check any information further. Any idea ? What's the possible for this ?

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Question by:AXISHK
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5 Comments
 
LVL 6

Expert Comment

by:BurundiLapp
ID: 39247379
Can you check your MX records with this: http://www.mxtoolbox.com/SuperTool.aspx

Have you verified your DNS server setup on the workstation/server you are trying the nslookup command from?
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Author Comment

by:AXISHK
ID: 39247805
The DNS on my workstation is setup properly as I can resolve other domain without any problem.

Will GoDaddy provide the DNS, or it is provided by our telco ?

Will there be a issue that the DNS is host by the telco ? On the GoDaddy registration, there are four dns server ns1.mydomain.com, ns2.mydomain.com, ns3.mydomain.com and ns4.mydomain.com where mydomain is my company domain.

Ping each server but none of them reply with IP address. Any idea ?

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LVL 6

Expert Comment

by:BurundiLapp
ID: 39247883
Do you see ns1.mydomain.com on the godaddy control panel or have you substituted mydomain.com for your actual domain name?

I'm not a godaddy user so I'm not familiar with their control panel, does it have any tickboxes for anything like 'use godaddy's DNS servers' ?

If you go to this URL: http://network-tools.com/default.asp?prog=dnsrec&host=xxx.com (replacing xxx.com with your email domain ) does it show the same DNS servers as shown on the godaddy control panel, if so what are they?
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Author Comment

by:AXISHK
ID: 39249416
I can't access the godaddy account as it was registred by another department.

For the registration lookup, it should ns1 - ns4.mydomain.com,

Pinging the NS server but it doesn't return with the IP address.

Will that be the DNS problem ?

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LVL 6

Accepted Solution

by:
BurundiLapp earned 500 total points
ID: 39249848
If it is literally 'ms1.mydomain.com' then that is a placeholder DNS name and it won't actually exist, whoever can manage the godaddy account for you needs to set actual DNS servers, a quick google suggests the godaddy provided DNS servers should end with 'domaincontrol.com'.

So yes it does like a DNS issue.
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