How do you change a users name in the Global address book
I changed a users name and added a new email address. However when we email her it shows her new user name with her old email address. The email does go to the new email address, it just is displayed incorrect in the "TO" box.
Also in the Address book it shows her old name.
How do I fix these?
Also in the Address book it shows her old name.
How do I fix these?
is it same, if you are using it via OWA? or in OWA it shows properly
ASKER
The display name was already changed. How do I check if it is in cached mode?
In cached mode, users will appear the next morning. Exchange rebuilds the Offline address book at 4am(i think). If you want to force a manual update..
Expand Recipients, click on Offline Address List. Right click on Default Offline Address List in the right pane. Click Rebuild. The Rebuild could take some time depending on how many users you have.
To get the new users to appear in outlook once the rebuild has been done: Open Outlook, Click Tools --> Send/Receive --> Download Address Book. Then place a check in Download Changes since last Send/Receive. Click OK. The new OAL will download
http://forums.msexchange.org/m_1800427039/mpage_1/key_/tm.htm#1800427039
Expand Recipients, click on Offline Address List. Right click on Default Offline Address List in the right pane. Click Rebuild. The Rebuild could take some time depending on how many users you have.
To get the new users to appear in outlook once the rebuild has been done: Open Outlook, Click Tools --> Send/Receive --> Download Address Book. Then place a check in Download Changes since last Send/Receive. Click OK. The new OAL will download
http://forums.msexchange.org/m_1800427039/mpage_1/key_/tm.htm#1800427039
ASKER
@takecoffe, your post must be for outlook 2003 or 2007, because none of the items are in 2010.
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ASKER
tried running it from cmd and the run command, on the Exchange server, neither worked.
You have to run it from the Exchange Management Shell.
ASKER
ah!
ASKER
see attached.
exchange-global.png
exchange-global.png
those are informational warnings. Should be okay. Try to see if the user has been updated in Outlook/OWA. If not in Outlook, you may need to recreate your Offline Address Book. If so, then you're good.
ASKER
I can log on to owa.spcala.com as her with the new name. Is that what you meant? The Global address book still shows her old name
Did you change her AD account's Display name? How about the Primary SMTP address? (You can check this by viewing her account properties in Active Directory Users and Computers and selecting the Attributes tab if you are using a Windows 2008 CD. Go to the proxyaddresses entry there and make sure her new address is the one that has SMTP in caps in front of it).
ASKER
ASKER
I apologize becuase I did so many of your suggestions that I'm not truly sure which one fixed it. This morning her name was correct.
Thanks
Thanks
addresss book update on the client side?
http://www.exchangeserverhelp.com/showthread.php/7933-Change-Global-Address-List-Username