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How do you change a users name in the Global address book

Posted on 2013-06-14
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Last Modified: 2013-06-15
I changed a users name and added a new email address.  However when we email her it shows her new user name with her old email address.  The email does go to the new email address, it just is displayed incorrect in the "TO" box.

Also in the Address book it shows her old name.

How do I fix these?
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Question by:J.R. Sitman
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18 Comments
 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39247996
Is this person a laptop user, or running in cached mode? Can you force an
addresss book update on the client side?

http://www.exchangeserverhelp.com/showthread.php/7933-Change-Global-Address-List-Username
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LVL 42

Expert Comment

by:Amit
ID: 39248022
is it same, if you are using it via OWA? or in OWA it shows properly
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Author Comment

by:J.R. Sitman
ID: 39248033
The display name was already changed.  How do I check if it is in cached mode?
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39248127
In cached mode, users will appear the next morning. Exchange rebuilds the Offline address book at 4am(i think). If you want to force a manual update..

Expand Recipients, click on Offline Address List. Right click on Default Offline Address List in the right pane. Click Rebuild. The Rebuild could take some time depending on how many users you have.

To get the new users to appear in outlook once the rebuild has been done: Open Outlook, Click Tools --> Send/Receive --> Download Address Book. Then place a check in Download Changes since last Send/Receive. Click OK. The new OAL will download

http://forums.msexchange.org/m_1800427039/mpage_1/key_/tm.htm#1800427039
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Author Comment

by:J.R. Sitman
ID: 39248221
@takecoffe, your post must be for outlook 2003 or 2007, because none of the items are in 2010.
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Accepted Solution

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Haresh Nikumbh earned 150 total points
ID: 39248327
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Assisted Solution

by:jrmedia
jrmedia earned 100 total points
ID: 39248392
to change the users default email address you must change the default reply to address in exchange
to do this in exchange console go to the email addresses tab and un-check the automatic update email address box at the bottom then select the email you wish to be default(the one you want to show up in the to field and in your address book and hit set as reply

also to update name go to general tab and ensure first name last name and display name are all updated the address book my take 15 mins to update depending on your network setup but this should fix both problems
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LVL 16

Assisted Solution

by:ThinkPaper
ThinkPaper earned 50 total points
ID: 39248540
You can clear the user's cache manually by simply deleting or renaming the NK2 file. This usually resides in the App Data folder of the user's profile.

\\server\FLDREDIR\username\Application Data\Microsoft\Outlook

This will ensure that the user gets the change immediately. If you are trying to configure this for all users, you can either wait (until it self updates) or create a script to delete/rename every user's NK2 file on logon.
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LVL 39

Assisted Solution

by:Adam Brown
Adam Brown earned 50 total points
ID: 39248553
jrmedia's instructions should help you. Just adding a new email address won't change what shows up in the GAL. You have to apply that as the primary SMTP address for the user. You should also run
get-globaladdresslist | update-globaladdresslist
after making the change to ensure the GAL gets updated with the new information.
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Author Comment

by:J.R. Sitman
ID: 39249178
tried running it from cmd and the run command, on the Exchange server, neither worked.
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LVL 39

Expert Comment

by:Adam Brown
ID: 39249184
You have to run it from the Exchange Management Shell.
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Author Comment

by:J.R. Sitman
ID: 39249196
ah!
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Author Comment

by:J.R. Sitman
ID: 39249199
see attached.
exchange-global.png
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LVL 39

Expert Comment

by:Adam Brown
ID: 39249207
those are informational warnings. Should be okay. Try to see if the user has been updated in Outlook/OWA. If not in Outlook, you may need to recreate your Offline Address Book. If so, then you're good.
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Author Comment

by:J.R. Sitman
ID: 39249229
I can log on to owa.spcala.com as her with the new name.  Is that what you meant?  The Global address book still shows her old name
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LVL 39

Expert Comment

by:Adam Brown
ID: 39249232
Did you change her AD account's Display name? How about the Primary SMTP address? (You can check this by viewing her account properties in Active Directory Users and Computers and selecting the Attributes tab if you are using a Windows 2008 CD. Go to the proxyaddresses entry there and make sure her new address is the one that has SMTP in caps in front of it).
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Author Comment

by:J.R. Sitman
ID: 39249237
yes and yes.  see attached
exchange-primary.png
exchange-user.png
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Author Closing Comment

by:J.R. Sitman
ID: 39250398
I apologize becuase I did so many of your suggestions that I'm not truly sure which one fixed it.  This morning her name was correct.

Thanks
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