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keep getting email from My website VPS from NetworkSolutions

Posted on 2013-06-14
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Last Modified: 2013-06-14
hi, our Website host VPS keep sending email to my outlook since last week  , any idea to shut it off

the whole story is I bought a new VPS and pay $250 for them to do the update for their request, but they said it need more money to do the update after couple days, so I cancel it. but since I sign the contract with them , I started to get this email. I did contact to them ask them to shut it off, but they said nothing got changed. please help.


detail email info:
sending from


subject: Cron <drweb@03386b6> /opt/drweb/update.pl

Dr.Web (R) update details:
Update server: http://update.us.drweb.com/unix/500
Update has begun at Fri Jun 14 10:19:02 2013 Update has finished at Fri Jun 14 10:19:05 2013

Following files has been updated:
      /var/drweb/bases/drwtoday.vdb
      /var/drweb/bases/dwntoday.vdb
      /var/drweb/bases/dwrtoday.vdb
      /var/drweb/updates/timestamp
0
Comment
Question by:Simon Chen
  • 7
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12 Comments
 
LVL 29

Expert Comment

by:Randy Downs
ID: 39248198
Sounds like you have a cron job pending. If you have access you can suspend all cron jobs like this:

If you don't have access then they will need to do this for you.

http://www.unix.com/shell-programming-scripting/30097-suspend-cron-job-temprory.html

To suppress all jobs from crontab :

Code:
crontab -l > cronfile.dat   # Save actual crontab file
crontab -r                  # Remove crontab file

To restor all jobs :

Code:
crontab < cronfile.dat

Open in new window

0
 

Author Comment

by:Simon Chen
ID: 39248259
do you familiar Networksolutions VPS? where I can run it?
0
 
LVL 29

Expert Comment

by:Randy Downs
ID: 39248356
Try this. Their example is to run a cron job. In your case, you want to suspend or remove the task referred to in your email -  Cron <drweb@03386b6> /opt/drweb/update.pl

https://www.goeasycloud.com/manage/knowledgebase/article/840/set-up-a-cron-job-with-network-solutions/

To run the cron job on Network Solutions:
1. log into you account

2. Go to the "Webhosting" tab
then to the "Configurations" tab
then to "Scheduled Tasks" tab

3. Click on "Add a task" and in the "Program file:" field put in:
wget -O - http://www.Your_domain_name/cron.php

4. Set it up to run every hour and click "Save".
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Author Comment

by:Simon Chen
ID: 39248405
but after I go to scheduled Tasks and didn't find anything task in the list.
0
 
LVL 29

Expert Comment

by:Randy Downs
ID: 39248412
Then it's something they have scheduled on their end. You probably don't have the permission to stop it. If they won't or can't kill it on their end, you might consider moving to a new host.

Since you are still getting the emails it's obviously trying to run.
0
 
LVL 29

Expert Comment

by:Randy Downs
ID: 39248421
You can find VPS hosting at a number of hosts like Go Daddy. If they can't fix your problem then you should cancel & request a refund.

They could even start up a new VPS on Network Solutions.

http://www.godaddy.com/hosting/vps-hosting.aspx
0
 

Author Comment

by:Simon Chen
ID: 39248422
oh, I found something under user name Root schedule:
which one should I stop it?


      S      Min      H      DM      M      DW      Command
            0      1      *      *      1      /usr/local/psa/libexec/modules/watchdog/cp/secur-check
            0      1      *      *      1      /usr/local/psa/libexec/modules/watchdog/cp/send-report weekly
            0      3      *      *      7      /usr/local/psa/libexec/modules/watchdog/cp/clean-reports
            10      1      *      *      *      /usr/local/psa/libexec/modules/watchdog/cp/clean-sysstats
            13,28,43,58      *      *      *      *      /usr/local/psa/admin/sbin/backupmng >/dev/null 2>&1
            15      1      *      *      *      /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats day
            15      1      *      *      1      /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats week
            15      1      1      *      *      /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats month
            15      1      1      *      *      /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats year
            20      1      *      *      *      /usr/local/psa/libexec/modules/watchdog/cp/clean-events
10 tasks total
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LVL 29

Accepted Solution

by:
Randy Downs earned 500 total points
ID: 39248465
The job you are looking for is drweb/update.pl

http://forum.parallels.com/showthread.php?100865-Dr-web-cron-emails-every-hour
Easy workaround to solve your problem
(1) From the Plesk Home page, click "Scheduled Tasks"
(2) Click "daemon", "drweb", or whatever is giving you the error messages
(3) Under preferences, change the email to a valid email address. I like to create a new "junk" email and redirect all those emails to that one. Then I check go to that email's inbox and "block" each sender. Or, if you really hate somebody and have their email address, use theirs!

This is the only workaround if you don't have access to .ini files or changing the configs doesn't work.

Here's a breakdown on how the cron jobs are run

http://www.adminschoice.com/crontab-quick-reference/

*     *     *   *    *        command to be executed
-     -     -   -    -
|     |     |   |    |
|     |     |   |    +----- day of week (0 - 6) (Sunday=0)
|     |     |   +------- month (1 - 12)
|     |     +--------- day of        month (1 - 31)
|     +----------- hour (0 - 23)
+------------- min (0 - 59)
0
 

Author Comment

by:Simon Chen
ID: 39248474
thanks ,under drweb user, I found this task, should I just stop it is OK?
0
 
LVL 29

Expert Comment

by:Randy Downs
ID: 39248477
yes
0
 

Author Closing Comment

by:Simon Chen
ID: 39248481
very good help,better than networksolutions suck technician by far!!!!
0
 
LVL 29

Expert Comment

by:Randy Downs
ID: 39248489
Note that you may want drweb updates since it's anti-virus - http://www.drweb.com/?lng=en

The best solution is to change the updates from emailing you. Stopping the cron job should get rid of your emails though.

http://forum.parallels.com/showthread.php?100865-Dr-web-cron-emails-every-hour
Turn off the Cron Summary in the file /etc/drweb/drweb32.ini
# Enables output of update session log to stdout.
CronSummary = no
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