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Image Attachment in Forwarded Emails opening up incomplete for recipient (partially gray)

Posted on 2013-06-14
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Last Modified: 2013-12-01
I have two users in the same office, and on the same IMAP server (using outlook 2010). When user A forwards an email with an image attached (.jpg, .png) to user B, User B can only see a partial image, with a gray area covering a random percentage of the lower part of the image. Sort of resembles a partially loaded image in the dialup days. I can create a new email, attach the same image, or go to the image and do a send to mail recipient, and there are no issues. Add-ons and Anti-Virus do not seem to be the issue, as they were not enabled for the tests. Has me stumped and I am hoping that somebody else has seen this issue. Thank you in advanced for your help.

Windows 7 machines, Outlook 2010, Hostgator IMAP servers.
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Question by:ckleavitt2
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Diverse IT earned 500 total points
ID: 39250035
Hi ckleavitt2,

Have you tried duplicating this in the reverse order?

Try clicking “reset view” then test this issue again.
If it persists, repair Outlook in Control Panel.

If the issue still persists - let me know. Thanks!
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by:ckleavitt2
ID: 39290220
Used different email program as outlook still did not work after reset view, or repair, and user needed working email asap.
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