Solved

Moved emails return to inbox

Posted on 2013-06-14
3
65 Views
Last Modified: 2015-10-20
We have several users that they have reported either moving or deleting emails, but later the emails return to their inbox.  Sometimes this happens the same day, other times it is weeks later, they notice emails that they have already handled showing up in their inbox again.

We are on Exchange 2010.  Most of our users are using Office 2010.
0
Comment
Question by:BigCan
3 Comments
 
LVL 29

Expert Comment

by:Randy Downs
ID: 39249557
Maybe one of these will help

http://community.spiceworks.com/topic/311434-outlook-2010-permanently-deleted-emails-return-reappear-in-users-inbox

Does the user have a smart phone or device that is configured to their email? I would start there as it's more than likely syncing back with her mailbox from the smart device before the mailbox is syncing the deleted items to the device.

...

outlook, disable "Cached Exchange Mode"


1
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39249822
Its a Sync issue ... check the sync folder in outlook and that will give you an idea

Options
If there are multiple Mailbox Database move mailbox to a different Database and re-create Outlook profile
Create Outlook profile in Online mode
Check no network issues from the users machine (NIC or Network latency)

- Rancy
0
 
LVL 9

Accepted Solution

by:
VirastaR earned 500 total points
ID: 39249882
Hi,

This could possible happen if the User is in Exchange Cached Mode (which means the Info is not Sent/Updated to the Server

If that'd the case set the User's Outlook in "Online Mode" and monitor the behavior if it is still the same

Please proceed with Rancy's suggestion

Hope that helps :)
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question