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BigCanFlag for United States of America

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Moved emails return to inbox

We have several users that they have reported either moving or deleting emails, but later the emails return to their inbox.  Sometimes this happens the same day, other times it is weeks later, they notice emails that they have already handled showing up in their inbox again.

We are on Exchange 2010.  Most of our users are using Office 2010.
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Randy Downs
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Maybe one of these will help

http://community.spiceworks.com/topic/311434-outlook-2010-permanently-deleted-emails-return-reappear-in-users-inbox

Does the user have a smart phone or device that is configured to their email? I would start there as it's more than likely syncing back with her mailbox from the smart device before the mailbox is syncing the deleted items to the device.

...

outlook, disable "Cached Exchange Mode"


Its a Sync issue ... check the sync folder in outlook and that will give you an idea

Options
If there are multiple Mailbox Database move mailbox to a different Database and re-create Outlook profile
Create Outlook profile in Online mode
Check no network issues from the users machine (NIC or Network latency)

- Rancy
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VirastaR
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