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BES 4.1.4 uninstall & reinstall

Posted on 2013-06-15
Medium Priority
Last Modified: 2013-06-16

The Exchange server that I had my BES and Exchange 2003 on lost it's RAID partition where the installation and data was stored. I was able to create a new partion (unsable to recover the old) and did a restore of Exchange pri & pub and that works fine as far as I can tell.

I have tried to get BES working but unable since the install folder is gone. I tried reinstalling over top of itself but keep getting the only option listed for the database location as being remote and cant create a new location locally. I have tried uninstalling it through Add/Remove to see if that would resolve but the remote location problem but keep getting Error 1316 a network error occurred while attempting to read from the file c:\windows\installer\blackberry enterprise server.msi.

I have tried deleting folders associated with RIM installation and even tried the keys also - no change.

Question by:bcp_cnsllc
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Accepted Solution

bcp_cnsllc earned 0 total points
ID: 39251246
I actually got it uninstalled using this set of instructions.

I will post back outcome.

Author Closing Comment

ID: 39251570
After using the KB and got out, was able to reload and then do a restore to reload the old database.
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39251613
Why dont you simply try to keep the msi file in that location.. so your saying you Uninstalled and try Install ? As if not i would try this rather Re-install

- Rancy
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Author Comment

ID: 39251638
The msi was corrupted as in original post "Error 1316 a network error occurred while attempting to read from the file c:\windows\installer\blackberry enterprise server.msi." and the actual app was lost when lost the partition. Uninstall and reinstall was only option.

Author Comment

ID: 39251640
when tried to reinstall over top of itself it would fail also since couldn't find original files.
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39251646
If i force uninstall and Install why would it look for older files data ? .... this is what i am trying to say. Also check after you Uninstall if there is any Registry for BlackBerry on the server

- Rancy

Author Comment

ID: 39251653
I could not reinstall in the first place. Only way to get working was to get clean and install back clean.

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