Solved

Website Suspended - Edit .htaccess file

Posted on 2013-06-15
9
1,317 Views
Last Modified: 2013-06-15
Hi

Recently I had some trouble with my VPS.

They suspended my account without notice as I was running an old version of Wordpress.

Anyway, after they suspended my account I decided to migrate and after the migration, the account is still showing up as "suspended" on my new VPS. I believe from digging around it has something to do with information in the .htacess file.

I think I need to edit it and remove some entries.  Not being familiar with this technology I was wondering if anybody can help me out with what to get rid off??

Here is the content of it now:-

# BEGIN WordPress
<IfModule mod_rewrite.c>

RewriteBase /
RewriteEngine On
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

Any ideas please experts?
0
Comment
Question by:fingwong
  • 4
  • 3
  • 2
9 Comments
 
LVL 29

Expert Comment

by:Randy Downs
Comment Utility
Where are you seeing a suspended message? When you migrated to another host did you change the name servers at the registrar?

Your htaccess file doesn't do anything other than send the user to index,php. Is this a suspension page?

Note you can comment lines out like this:

#RewriteRule . /index.php [L]

Open in new window

0
 
LVL 11

Expert Comment

by:RedLondon
Comment Utility
Did you transfer from one cPanel host to another using the cPanel backup file?

The 'Suspended' flag on your account could still be set if you're seeing your www.domain.com site be redirected to www.domain.com/cgi-sys/suspendedpage.cgi.  Only someone with access to WHM (ie the server's admin or the reseller that holds your account) could shift that.
0
 

Author Comment

by:fingwong
Comment Utility
Hi

The nameservers are correctly pointed now to the new web host providers.

i am seeing the suspended page when i browse to the website.

Hope this helps

Thanks
0
 

Author Comment

by:fingwong
Comment Utility
Yes it was a full cpanel backup and yes it shows the path you mention when i browse the site.  However i have access to WHM and it doesn't appear as a suspended site in there?
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 29

Expert Comment

by:Randy Downs
Comment Utility
If you ping the site do you get the ip of the new host?
0
 
LVL 29

Expert Comment

by:Randy Downs
Comment Utility
You may want to flush DNS like this from a command prompt

ipconfig /flushdns
0
 
LVL 11

Accepted Solution

by:
RedLondon earned 500 total points
Comment Utility
I've no evidence it'd work, but I'd suspend it in WHM again and unsuspend it so you can be sure it's properly unsuspended on your new server... but don't do that to your own account (ie don't do it if you're logged into WHM using the same username you're struggling with - I don't know what that would do - it could be like chopping your own legs off!)

Try visiting with a different browser (ie if you're using Chrome, use Firefox) to see if it's *really* still redirecting.  I've seen browsers locally caching the redirect instruction.
0
 
LVL 29

Expert Comment

by:Randy Downs
Comment Utility
You can also do a whois to see if your site new name server are being listed
0
 

Author Closing Comment

by:fingwong
Comment Utility
Really strange but unsuspending and resuspending did the trick!

Thanks very much

Nick
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

These days socially coordinated efforts have turned into a critical requirement for enterprises.
Since pre-biblical times, humans have sought ways to keep secrets, and share the secrets selectively.  This article explores the ways PHP can be used to hide and encrypt information.
Explain concepts important to validation of email addresses with regular expressions. Applies to most languages/tools that uses regular expressions. Consider email address RFCs: Look at HTML5 form input element (with type=email) regex pattern: T…
This tutorial will teach you the core code needed to finalize the addition of a watermark to your image. The viewer will use a small PHP class to learn and create a watermark.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now