Solved

Website Suspended - Edit .htaccess file

Posted on 2013-06-15
9
1,380 Views
Last Modified: 2013-06-15
Hi

Recently I had some trouble with my VPS.

They suspended my account without notice as I was running an old version of Wordpress.

Anyway, after they suspended my account I decided to migrate and after the migration, the account is still showing up as "suspended" on my new VPS. I believe from digging around it has something to do with information in the .htacess file.

I think I need to edit it and remove some entries.  Not being familiar with this technology I was wondering if anybody can help me out with what to get rid off??

Here is the content of it now:-

# BEGIN WordPress
<IfModule mod_rewrite.c>

RewriteBase /
RewriteEngine On
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

Any ideas please experts?
0
Comment
Question by:fingwong
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
9 Comments
 
LVL 30

Expert Comment

by:Randy Downs
ID: 39250457
Where are you seeing a suspended message? When you migrated to another host did you change the name servers at the registrar?

Your htaccess file doesn't do anything other than send the user to index,php. Is this a suspension page?

Note you can comment lines out like this:

#RewriteRule . /index.php [L]

Open in new window

0
 
LVL 11

Expert Comment

by:RedLondon
ID: 39250459
Did you transfer from one cPanel host to another using the cPanel backup file?

The 'Suspended' flag on your account could still be set if you're seeing your www.domain.com site be redirected to www.domain.com/cgi-sys/suspendedpage.cgi.  Only someone with access to WHM (ie the server's admin or the reseller that holds your account) could shift that.
0
 

Author Comment

by:fingwong
ID: 39250460
Hi

The nameservers are correctly pointed now to the new web host providers.

i am seeing the suspended page when i browse to the website.

Hope this helps

Thanks
0
Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

 

Author Comment

by:fingwong
ID: 39250462
Yes it was a full cpanel backup and yes it shows the path you mention when i browse the site.  However i have access to WHM and it doesn't appear as a suspended site in there?
0
 
LVL 30

Expert Comment

by:Randy Downs
ID: 39250468
If you ping the site do you get the ip of the new host?
0
 
LVL 30

Expert Comment

by:Randy Downs
ID: 39250470
You may want to flush DNS like this from a command prompt

ipconfig /flushdns
0
 
LVL 11

Accepted Solution

by:
RedLondon earned 500 total points
ID: 39250474
I've no evidence it'd work, but I'd suspend it in WHM again and unsuspend it so you can be sure it's properly unsuspended on your new server... but don't do that to your own account (ie don't do it if you're logged into WHM using the same username you're struggling with - I don't know what that would do - it could be like chopping your own legs off!)

Try visiting with a different browser (ie if you're using Chrome, use Firefox) to see if it's *really* still redirecting.  I've seen browsers locally caching the redirect instruction.
0
 
LVL 30

Expert Comment

by:Randy Downs
ID: 39250475
You can also do a whois to see if your site new name server are being listed
0
 

Author Closing Comment

by:fingwong
ID: 39250477
Really strange but unsuspending and resuspending did the trick!

Thanks very much

Nick
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: kevp75
Hey folks, 'bout time for me to come around with a little tip. Thanks to IIS 7.5 Extensions and Microsoft (well... really Windows 8, and IIS 8 I guess...), we can now prime our Application Pools, when IIS starts. Now, though it would be nice t…
Meet the world's only “Transparent Cloud™” from Superb Internet Corporation. Now, you can experience firsthand a cloud platform that consistently outperforms Amazon Web Services (AWS), IBM’s Softlayer, and Microsoft’s Azure when it comes to CPU and …
Learn how to match and substitute tagged data using PHP regular expressions. Demonstrated on Windows 7, but also applies to other operating systems. Demonstrated technique applies to PHP (all versions) and Firefox, but very similar techniques will w…
The viewer will learn how to dynamically set the form action using jQuery.

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question