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some emails forwarded from exchange to gmail do not show up.

Posted on 2013-06-15
Medium Priority
Last Modified: 2014-11-12
Our administrator has setup my Exchange 2003 account to forward all emails to my address to a gmail account.  Some of them get there... some of them don't - and it is an intermittent issue.

e.g. Sender A can send 4 emails... 3 will get to the gmail account, 1 will not.

Sender B can send 2 emails... 1 will get there, 1 will not.

If I go to Outlook where my account is setup, I can see all emails.  If I go to gmail, I see the random issue described above.

Without going into details, we need to forward to an account where I can access POP via SSL... which Exchange 2003 will not support.

Is this a google thing... i.e. should I change the account I am forwarding to to another account at a different provider?  Or is this something I can fix.

Appreciate any suggestions

Question by:Tomster2
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LVL 52

Accepted Solution

Manpreet SIngh Khatra earned 1000 total points
ID: 39250936
I would as Admin first start with checking with Message Tracking and see what happened to the email that didnt go to Gmail :)

Not sure if you have checked Spam folder in gmail mailbox ?
I dont think its issue with forwarding or something but need to check what happens to those emails or if they are being dumped ........ then need to know why :)

- Rancy

Author Comment

ID: 39251894
I checked spam at gmail (nothing) as well as trash (also empty).

If the message didn't get there, how do I use Message Tracking?  Appreciate your direction on this.

Thanks for the reply.
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 1000 total points
ID: 39253022
This doesn't surprise me, and there is nothing you can do about it.
The way that Exchange forwards the email messages means that it looks like the Exchange server is spoofing the domain of the ORIGINAL sender. If they are using measures such as SPF to stop spoofing then Gmail will drop the email silently - it will not go in to the spam folder on the Gmail account. There is nothing you can do to change that behaviour.

The requirement to use POP3 over SSL would usually only have one answer from me - upgrade your Exchange version.

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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39253503
Message tracking is from Internal and will show you if the email went from the Mailbox to external or not

- Rancy

Author Comment

ID: 39253547

Is there a version of Exchange that will support SSL with POP3.  Before I posted this thread, I did some research (probably not enough) but what I found said that MS does not officially support POP if you choose to use it, and does not offer POP with SSL.

LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39253664
Exchange 2010 allows you to use POP3 with SSL.

Although POP3 is an awful protocol and one that I prefer to avoid where possible.


Author Closing Comment

ID: 39264150
Thanks for the quick replies

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