Several external agencies use a specialized application through our Citrix environment.
For all of our external users, we have Citrix Universal Printer enabled - which essentially redirects print jobs to the user's default printer.
In an effort to go paperless, one of these external agencies has configured a PDF Writer as "Default Printer" for all their employees.
Each of these users selects the Citrix Universal Printer once they are logged into our environment, but when they go to print, nothing happens - the printer window never pops up, as if they print job is never sent to their computer.
Will the Citrix Universal Printer print to a PDF Writer as the "Default Printer"? Is there a different output we can configure to make it work?