digital image crack up

had a photo image to submit to register for ID card. The image has a resolution of 2736x3648 pixels, 180 dpi for horizontal and vertical. The vendor says when they try to open the image, it cracks up. What does this mean? Is it something wrong with the image we need to repair?
grnowAsked:
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MereteConnect With a Mentor Commented:
While you wait, crack up may mean pixelate.
The images gets these small squares? Breaks up cracks up?
All about  Resolution
Quote
Basics ........
Resolution is determined by the size of the units of information representing an image.
A pixel is a unit of information displayed on a monitor.
Each pixel holds a defined amount of information stored on your disk.
An image of a given area will become more detailed as more pixels are used to describe it.
http://jura.wi.mit.edu/bio/graphics/scanning/resolution.php
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GaryConnect With a Mentor Commented:
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Paul SauvéRetiredCommented:
Have the vendor specify what size of an image is required for the photo (if he even knows!)
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Christopher Raymond MendozaCommented:
Hello grnow,

How was the image sent to them? Maybe the file is corrupted.

Regards,
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grnowAuthor Commented:
hi, the image was in jpeg format, sent to them as an attachment. I can open up the image using windows viewer or other software.

The requirements given by the vendor is
Dimension:  W275 x H360 pixels
 Resolutions: 96dpi
which I think the image meets the specifications.

Not sure why they can't transfer the image to their software. Any software to test if the image is corrupted?
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Christopher Raymond MendozaCommented:
Hello grnow,

What exactly do they say the error message was, if any? Or possibly a better, more detailed description of the problem?

And maybe they can email back the file to you, just so you can check if it is still intact.

Regards,
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Paul SauvéConnect With a Mentor RetiredCommented:
had a photo image to submit to register for ID card. The image has a resolution of 2736x3648 pixels, 180 dpi for horizontal and vertical
Required photo size:
- Dimension:  W275 x H360 pixels
- Resolution: 96dpi

You have to reduce both the dimensions AND the dpi of your original pic with software such as IrfanView, GIMP or Photo Shop... Obviously, the vendor does NOT want to do this!
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tailoreddigitalCommented:
I have never heard the term "crack up" in graphic design before. Who knows what that means, you might ask them to clarify what they mean.     But,  I think paulsauve has hit the nail on the head, the image is too big.
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BillDLCommented:
I crack up every time I look at my own old passport photo, and some of the mug shots on driver ID cards at work are hilarious too.  Maybe they find your mug shot so funny that they can't get on with their work ;-)

If you want you can attach the image here and I'm sure one of us would happily resize it to the required dimensions and dots per inch and re-attach it for you, however attachments here can be indexed in google searches and could end up being seen by others outside Experts-Exchange, so that's something to consider.
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grnowAuthor Commented:
had tried to resize the image almost the same specs as what the vendor wants. still awaiting feedback from them if this time acceptable
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grnowAuthor Commented:
the vendor in the end accepts the photo and still manage to print out.. not too sure what is the exact issue with the photo as the print out looks ok to me
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grnowAuthor Commented:
good references and link
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