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Windows 7 Upgrade fails to complete

Posted on 2013-06-16
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Last Modified: 2013-07-22
Anyone know how to recover from a Widows Vista -> Windows 7 Home Premium upgrade that failed to complete?

The upgrade was on the last step, then stopped at 72% for an hour or so - I assumed the process was 'hung' and rebooted the PC, thinking it would resume upon booting.

However, instead of proceeding / completing the upgrade - it gives me an error message immediately after the Setup is Starting Services' message:

"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To Install Windows, click "OK" to restart the computer and then restart the installation"

When i try that (Boot from the Win 7 upgrade DVD) and choose 'Upgrade' - i get the following error message in the 'Compatability Report' screen

"The computer started using the Windows installation disc. Remove the Windows installation disc and restart your computer so that Windows starts normally. Then insert the Windows installation disc and restart the upgrade. (Do not select "Custom (advanced)" to perform an upgrade. "Custom (advanced)" installs a new copy of Windows and deletes your programs and settings.)"

Doing what they suggest above does not work as it just repeats the "The Computer restarted unexpectedly  error message listed above and the process (Catch 22) repeats

At this point, I don't have an OS to boot clean to - is there anyway to continue the upgrade process via command prompt or something???

Additionally, Booting from the DVD and trying 'Startup Repair' does nothing either.

Any help is greatly appreciated!
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Question by:teks14
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by:aadih
ID: 39251596
Can you boot up in safe mode?  Safe mode command prompt?
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by:teks14
ID: 39251654
No, neither Safe Mode or Safe Mode. With Command Prompt will work - both result in a reboot
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by:aadih
ID: 39251665
Well, a workable option, not agreeable, is to reinstall Vista.  Then from the clean Vista try reinstalling Windows 7, but at this time do not interrupt the process, not at least for a few hours.  

[I did that when upgrading to Windows 8, two times, and learned from my impatience that what could take 1.5 hours ended up taking 6 hours.  A good learning, however.]
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Author Comment

by:teks14
ID: 39251682
Well, I was hoping to not have to reinstall all the applications, etc - which is why I was trying to go the Upgrade route vs. The fresh install path.     H
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by:jcimarron
ID: 39251692
teks14--
From what version of Vista are you upgrading?  What is your Win 7 installation disk--OEM or full retail?

You say you have no OS to boot to.  Does that mean all personal data and installed programs have been wiped?  In that case your next step would really be a plain garden variety clean install of Win 7.

Perhaps of help
http://www.howtogeek.com/howto/6892/how-to-perform-an-upgrade-from-vista-to-windows-7/
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by:aadih
ID: 39251694
I know.  But from what I understand of the current situation, I do not know any other way around.

Some one here will help, if they can, be assured.

Before you reinstall, however, you may like to boot up from a Knoppix or an UBCD disk and save your data.
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by:ded9
ID: 39251704
Did it complete expanding files,installing windows etc ...and is it after that you got this error
on  Setup is Starting Services.

If yes then make sure you have just one display cable connected from monitor to the tower. ...can be vga, dvi, hdmi .. but only one.

Restart the computer ...it should now proceed from setup is starting services screen.

We can try restoring but there is very less chance it might work. There is ms article which you can check

http://support.microsoft.com/kb/971760

First try the basic steps ...the kb article is the last option.




Ded9
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Author Comment

by:teks14
ID: 39251767
jcimarron / others -

I mentioned that there was no OS - but what i meant to say was that there is no BOOTABLE OS - meaning that the UPGRADE was almost done expanding files when I turned it off (because it was at 72% for over an hour) - so in essence, Vista (think its Home Premium) was almost fully brought up to Win 7 (Full Retail CD) -

So I know the programs and data is still fine on the HD - but I cant boot to anything to be able to get to it - thats why I want to try to see if there is some command-line magic I can do to resume the Upgrade - doing a clean install would mean a ridiculous more amount of work
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by:ded9
ID: 39252191
Did u try the steps mentioned in my previous post.


Ded9
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by:nobus
ID: 39252306
may i ask WHY you upgraded?  if it was because of a bad working OS, or hardware, you should run diags first; which is now a good moment for it.

 i suggest to run some diags first - to be sure about the basics
go to the download page, scrall down to the mirror section, and  click on a mirror to start the download
Download the UBCD, make the cd, and boot from it
Here 2 links, one to the general site, and a direct link to the download
since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section - long diag !
http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page
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by:teks14
ID: 39252718
Ded9 / others

Again, the computer was shut down at the last stage of expanding files - as it was stuck at 72% for over an hour.

This is a laptop - so the one Monitor cable thing doesn't apply

Thanks for the MS KB article - but it refers to Windows.old - which doesn't exist because I went the UPGRADE route - not the 'Custom' install (which preserves the old version of Windows by placing the windows directory in a Windows.old directory) - So having said that, it appears that my system doesn't think it's Vista anymore, yet the Windows version that's installed, isn't fully installed....therefore wont boot clean

Surely there is someway to go to command prompt to resume or REDO the Upgrade process right??
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by:nobus
ID: 39252746
i still suggest you test the hardware first
also, plse answer  - :  may i ask WHY you upgraded?  if it was because of a bad working OS, or hardware, you should run diags first;
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by:ded9
ID: 39252755
What happens when you just start the computer...is it on the setup screen.

If it freezes on 72% you can try reseating the RAM and reboot the laptop.

To the get the log file press shift + F10 during the setup and go to
\$WINDOWS.~BT\Sources\Panther\setuperr.log
copy it to pen drive and upload it here.

Ref
http://support.microsoft.com/kb/927521

Take a pic from your cell phone and upload it here.



Ded9
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Author Comment

by:teks14
ID: 39252786
I upgraded from Vista because the person (who's laptop it is) requested an upgrade to Windows 7, for no other reason but to (hopefully) get rid of the Flakiness of Vista - this upgrade was not prompted by a bad Vista OS load or any sort of hardware problems - everything was working as expected (as good as Vista can be expected to run that is)

Here is the picture of the error message that i now receive when I try to boot to Windows (as explained in detail above)

thanks
IMG-20130617-00005.jpg
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by:ded9
ID: 39252794
On the error screen press shift + F10 ..you will get command prompt.

Launch device manager- disable display driver and then restart the system...now it should bypass the setup is starting services screen






Ded9
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Author Comment

by:teks14
ID: 39252820
Here is the setuperr.log
setuperr.log
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by:ded9
ID: 39252824
There is a kb article on how to fix this issue

http://support.microsoft.com/kb/975253

you need to launch sydm.cpl on command prompt and follow the steps...reboot after making changes.

If able to launch device manger then disable an Bluetooth and display drivers.

If you get the same error then change  IphlpsvcMigPlugin.dll BthMig



Ded9
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by:ded9
ID: 39253167
Any update ??



Ded9
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teks14 earned 0 total points
ID: 39270899
Wound up having to do a complete Reload of OS - nothing else worked
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by:nobus
ID: 39271467
tx for feedback  - don't forget to close this Q
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