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Windows Mobile 2003 No Networks Listed in Active SSID Window

Posted on 2013-06-16
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Last Modified: 2013-12-27
I'm trying to connect a windows mobile 2003 device to a standard wireless network.  NO extra software is installed that I can find (no AEGIS client, meetinghouse, etc) - just cold booted the device to reset to factory, the network card is showing as active, but no networks are showing as available in the Active SSIDs box under configuration.  There are 2 unsecured networks I know are in range.  I've tried anything I can think of, any suggestions why the active SSID box is blank.  I also tried manually adding the profile and it won't connect that way either.
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Question by:FNDAdmin
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by:Jakob Digranes
ID: 39252417
looks very likely to be a hardware failure then.
What device is this?
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by:Jackie Man
ID: 39252827
Your access points may not support 802.11b. What are the spec of the access points? Can you change the settings of them?
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Author Comment

by:FNDAdmin
ID: 39252901
It is a handheld products dolphin 7900.  Its not a hardware failure, I have multiple of the same device all with the same erratic behavior. The access points do support 802.11b and I have set them to accept only B speed.
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by:Jackie Man
ID: 39253065
Have you tried to remove any wireless security of the ap?
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by:Jakob Digranes
ID: 39253090
in Radio manager - is 802.11b marked and set to status READY?
if you go to 802.11b settings and do a rescan - absolutely no networks show?
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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by:Jackie Man
ID: 39253116
Or have you enabled wifi in your dolphin 7900?

In my opinion, backward compatabilty is only one version behind the maximum version of wifi tech of any ap, i.e. if you want to use 802.11b, you.can only use a 802.11b+g router.
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by:Jakob Digranes
ID: 39253138
bring on with you home from work and see if you pick up ANY wireless networks at all
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by:hjgode
ID: 39253994
Is this MS security (ZeroConfig) or a Handheld Dolphin based supplicant? If the second these normally show no networks as they have to be configured first.

If MS zeroconfig is active, it will only show non-hidden networks.

If AP and clients are configured for different countires, the AP may send on a channel the client can not see. In example, client is configured for USA and the AP for europe ans sends on channel 14 (http://en.wikipedia.org/wiki/List_of_WLAN_channels).

An open network does not mean it has to be visible. You can have a hidden open network.

Can send screen shots of what you configure and see?
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Accepted Solution

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FNDAdmin earned 0 total points
ID: 39264345
The handheld does not use zeroconfig - nor does that seem to even be an option.  It appears to use the basic built in windows mobile networking.  Most of the suggestions so far are relevant to normal windows networking problems and are not relevant to the windows mobile platform.  

I have multiple networks configured and available in range of this device, on different age access points (one being 802.11b native) and some with wide open others with security.  No networks show at all on the device, yet if I manually enter the config sometimes it will connect.  Other laptops and handhelds connect fine to these exact networks - it is something about the windows mobile software specifically.  

I gave up on the device and managed to force connection by manually configuring the settings.
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by:hjgode
ID: 39264901
Possibly the WLAN card in the Windows Mobile device is defective (loose cable or antenna).

MS ZeroConfig is standard on Windows Mobile and has to be included in the OS image per MS logo certification!

Another possible problem may be that your device's firmware (OS) has been corrupted and you need to re-flash the device with the Dolphin fimrware image for this model.
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Author Closing Comment

by:FNDAdmin
ID: 39274203
I'm closing the question because no useful comments were available specific to this hardware/software.
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