<div>
<div class="content wysiwyg-content">
I'm developing a support plan for the IT Staff. We recently purchased software from third party vendor. What are the topics typically covered for the support plan.
</div>
</div>


I'm developing a support plan for the IT Staff. We recently purchased software from third party vendor. What are the topics typically covered for the support plan.

what are the topics typically covered when implementing new software

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.

Software

Quality assurance (QA) is a way of preventing mistakes or defects in products and systems, and avoiding problems when delivering solutions or services to customers. QA is applied to software to verify that features and functionality meet business objectives, and that code is relatively bug free prior to shipping or releasing new software products and versions. Quality assurance comprises administrative and procedural activities implemented in a quality system so that requirements and goals for a product, service or activity will be fulfilled. Two principles included in quality assurance are: "Fit for purpose" (the product should be suitable for the intended purpose); and "right first time" (mistakes should be eliminated).