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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 359
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Security Certificate Error

A potential e-commerce client reported a security certificate warning when they attempted to complete a transaction on our secure website (which has a current security certificate).  The warning said that there was no current certificate, and there was no option for them to continue.  The site with the certificate is https://secure.mauitradewinds.com/TransMan/SecureForm.html 

However, the client never reached that site, because of the security warning.  The client is using Windows XP and IE8.  I can't reproduce this with Windows 7 and IE10.
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ddantes
Asked:
ddantes
  • 2
1 Solution
 
David Johnson, CD, MVPOwnerCommented:
They need to get the optional windows xp update and update their root certificate providers
http://www.microsoft.com/en-ca/download/details.aspx?id=28965
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ddantesAuthor Commented:
Thank you.  So, there is nothing I need to do on my end?
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David Johnson, CD, MVPOwnerCommented:
no the problem is at their end as your certificate is fine
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