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Security Certificate Error

Posted on 2013-06-16
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Last Modified: 2013-06-16
A potential e-commerce client reported a security certificate warning when they attempted to complete a transaction on our secure website (which has a current security certificate).  The warning said that there was no current certificate, and there was no option for them to continue.  The site with the certificate is https://secure.mauitradewinds.com/TransMan/SecureForm.html 

However, the client never reached that site, because of the security warning.  The client is using Windows XP and IE8.  I can't reproduce this with Windows 7 and IE10.
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Question by:ddantes
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3 Comments
 
LVL 83

Expert Comment

by:David Johnson, CD, MVP
ID: 39251910
They need to get the optional windows xp update and update their root certificate providers
http://www.microsoft.com/en-ca/download/details.aspx?id=28965
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Author Comment

by:ddantes
ID: 39251938
Thank you.  So, there is nothing I need to do on my end?
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Accepted Solution

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David Johnson, CD, MVP earned 1000 total points
ID: 39252002
no the problem is at their end as your certificate is fine
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