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Blackberry Z10 - Error code 403

Posted on 2013-06-17
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Last Modified: 2013-07-05
We are currently deploying multiple BB Z10 handsets to users. We are experiencing an error on a few (Z10  error 403). Device configuration and wireless - done. BB Account set up and confirmed. When we set activation password - device is activated through the Blackberry Administration Service server - all is good. When setting up the users mail account (synch with GroupWise), we can apply the users email address and get to the activation (GW password) and we ge the error.
"Service for account
usernamexxxxx@xxx.xxx.xxx.xx - is not available.
Contact your system administrator to regain access. (Error Code: 403)
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Question by:gavin_d
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Accepted Solution

by:
Stelian Stan earned 2000 total points
ID: 39254951
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Author Comment

by:gavin_d
ID: 39254970
Will  try this in  today when I get in to work.
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39255003
There is a good chance this is it. It has been hard to remember to turn ActiveSync on with each account activation. We have it disabled by default on our Exchange server and on more than one occasion, when activating the new BB's, I have forgotten to activate it. There is a slightly different error with Exchange.
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Author Comment

by:gavin_d
ID: 39258130
Hi clonyxlro, the link appears to be void, can you check. Thanks again to all for the assist with this.
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LVL 23

Expert Comment

by:Stelian Stan
ID: 39258131
The website seems to be under maintenance. I will check tomorrow. It was OK at the time of posting.
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Author Comment

by:gavin_d
ID: 39301652
Active Synchronization was definitely the answer.  Thanks for that
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Author Comment

by:gavin_d
ID: 39301657
Sorry rbarnhardt, l appear to have awarded all the points to the one answer.
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