Solved

Cannot connect to network printer. Access Denied

Posted on 2013-06-17
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15,969 Views
Last Modified: 2013-06-22
The facts:

- Windows Server 2008 R2 print server (HP 4560 and HP 4700 printers with x64  bit drivers)
- Windows 7 domain workstations
- Domain Admins can add network printers successfully
- Domain Users CANNOT add network printers successfully. They get the message "Cannot connect to network printer. Access Denied"

Have exhausted internet searches and tried the following:
   -  GPO setting suggestions (domain and local)
   -  Checking and verifying printer permissions for domain users
   -  Not many event logs found pertaining to this error message


It seems to be a permission issue but not sure where.
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Comment
Question by:jslaught
9 Comments
 
LVL 11

Expert Comment

by:Pradeep Dubey
ID: 39252879
Go to Control Panel. Choose printer. Then choose Add Printer.

ChooseAdd a local printer. Click on Create a new port. The default in the drop down box is Local Port. Do not change that. Click Next.

A dialogue box will appear asking for you to enter a port name. Type in the \\computer name\printer name ie. My computer's name is basement and the printer name is EpsonSty so I typed in \\basement\epsonsty

Yahoo! It worked. Go figure! I guess Microsoft thinks printers on a intranet are local.
Hope this helps someone else so they don't spend the hours I did on it!

http://social.technet.microsoft.com/Forums/en-US/itprovistaprinting/thread/8c3c3d97-9d85-4ab0-9fc8-4b7aba202fb2
0
 
LVL 30

Expert Comment

by:ded9
ID: 39252910
Did u try this article

Printer installation for non admin users.

http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/df21d2c2-c2d4-4107-bfe3-bf8c5a1cd946



Ded9
0
 
LVL 16

Expert Comment

by:gurutc
ID: 39252918
Make sure you don't have the IPC$ share restricted.  That bit us when we deployed printers on 2K8.
0
 

Author Comment

by:jslaught
ID: 39253394
pradeep08_81 - We prefer our domain users to be able to add a network printer like normal through the "add a network printer" option versus adding a printer as a local printer. Plus we have specific separator pages that are tied to each of our network printers. These separator pages do not get printed out when added as a local printer.

ded9 - I have tried your suggestion previously before posting this question and didn't have any luck. Standard users are still being denied access.

gurutc - Did you mean.... check IPC$ share on the server 2008 r2 or on the windows 7 workstations?
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 16

Expert Comment

by:gurutc
ID: 39253478
on the server 2008 r2.

- gurutc
0
 

Author Comment

by:jslaught
ID: 39253700
gurutc - This is the message I get when I check the IPC$ share on my server 2008 r2.

"This has been shared for administrative purposes. The share permissions and file security cannot be set."

Is this what you encountered in the past?
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Accepted Solution

by:
jslaught earned 0 total points
ID: 39254514
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LVL 16

Expert Comment

by:gurutc
ID: 39255961
Cool with that, good job!
0
 

Author Closing Comment

by:jslaught
ID: 39267784
Internet researched and found the solution on my own. None of the suggestions from the experts solved the problem. The solution I found was right on time because my domain users were having issues mapping a network printer. The solution I found fixed things.
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