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Cannot connect to network printer. Access Denied

Posted on 2013-06-17
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17,287 Views
Last Modified: 2013-06-22
The facts:

- Windows Server 2008 R2 print server (HP 4560 and HP 4700 printers with x64  bit drivers)
- Windows 7 domain workstations
- Domain Admins can add network printers successfully
- Domain Users CANNOT add network printers successfully. They get the message "Cannot connect to network printer. Access Denied"

Have exhausted internet searches and tried the following:
   -  GPO setting suggestions (domain and local)
   -  Checking and verifying printer permissions for domain users
   -  Not many event logs found pertaining to this error message


It seems to be a permission issue but not sure where.
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Question by:jslaught
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9 Comments
 
LVL 11

Expert Comment

by:Pradeep Dubey
ID: 39252879
Go to Control Panel. Choose printer. Then choose Add Printer.

ChooseAdd a local printer. Click on Create a new port. The default in the drop down box is Local Port. Do not change that. Click Next.

A dialogue box will appear asking for you to enter a port name. Type in the \\computer name\printer name ie. My computer's name is basement and the printer name is EpsonSty so I typed in \\basement\epsonsty

Yahoo! It worked. Go figure! I guess Microsoft thinks printers on a intranet are local.
Hope this helps someone else so they don't spend the hours I did on it!

http://social.technet.microsoft.com/Forums/en-US/itprovistaprinting/thread/8c3c3d97-9d85-4ab0-9fc8-4b7aba202fb2
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LVL 30

Expert Comment

by:ded9
ID: 39252910
Did u try this article

Printer installation for non admin users.

http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/df21d2c2-c2d4-4107-bfe3-bf8c5a1cd946



Ded9
0
 
LVL 16

Expert Comment

by:gurutc
ID: 39252918
Make sure you don't have the IPC$ share restricted.  That bit us when we deployed printers on 2K8.
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Author Comment

by:jslaught
ID: 39253394
pradeep08_81 - We prefer our domain users to be able to add a network printer like normal through the "add a network printer" option versus adding a printer as a local printer. Plus we have specific separator pages that are tied to each of our network printers. These separator pages do not get printed out when added as a local printer.

ded9 - I have tried your suggestion previously before posting this question and didn't have any luck. Standard users are still being denied access.

gurutc - Did you mean.... check IPC$ share on the server 2008 r2 or on the windows 7 workstations?
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LVL 16

Expert Comment

by:gurutc
ID: 39253478
on the server 2008 r2.

- gurutc
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Author Comment

by:jslaught
ID: 39253700
gurutc - This is the message I get when I check the IPC$ share on my server 2008 r2.

"This has been shared for administrative purposes. The share permissions and file security cannot be set."

Is this what you encountered in the past?
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Accepted Solution

by:
jslaught earned 0 total points
ID: 39254514
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LVL 16

Expert Comment

by:gurutc
ID: 39255961
Cool with that, good job!
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Author Closing Comment

by:jslaught
ID: 39267784
Internet researched and found the solution on my own. None of the suggestions from the experts solved the problem. The solution I found was right on time because my domain users were having issues mapping a network printer. The solution I found fixed things.
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