Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Cannot connect to network printer. Access Denied

Posted on 2013-06-17
9
Medium Priority
?
18,159 Views
Last Modified: 2013-06-22
The facts:

- Windows Server 2008 R2 print server (HP 4560 and HP 4700 printers with x64  bit drivers)
- Windows 7 domain workstations
- Domain Admins can add network printers successfully
- Domain Users CANNOT add network printers successfully. They get the message "Cannot connect to network printer. Access Denied"

Have exhausted internet searches and tried the following:
   -  GPO setting suggestions (domain and local)
   -  Checking and verifying printer permissions for domain users
   -  Not many event logs found pertaining to this error message


It seems to be a permission issue but not sure where.
0
Comment
Question by:jslaught
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 11

Expert Comment

by:Pradeep Dubey
ID: 39252879
Go to Control Panel. Choose printer. Then choose Add Printer.

ChooseAdd a local printer. Click on Create a new port. The default in the drop down box is Local Port. Do not change that. Click Next.

A dialogue box will appear asking for you to enter a port name. Type in the \\computer name\printer name ie. My computer's name is basement and the printer name is EpsonSty so I typed in \\basement\epsonsty

Yahoo! It worked. Go figure! I guess Microsoft thinks printers on a intranet are local.
Hope this helps someone else so they don't spend the hours I did on it!

http://social.technet.microsoft.com/Forums/en-US/itprovistaprinting/thread/8c3c3d97-9d85-4ab0-9fc8-4b7aba202fb2
0
 
LVL 30

Expert Comment

by:ded9
ID: 39252910
Did u try this article

Printer installation for non admin users.

http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/df21d2c2-c2d4-4107-bfe3-bf8c5a1cd946



Ded9
0
 
LVL 16

Expert Comment

by:gurutc
ID: 39252918
Make sure you don't have the IPC$ share restricted.  That bit us when we deployed printers on 2K8.
0
Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

 

Author Comment

by:jslaught
ID: 39253394
pradeep08_81 - We prefer our domain users to be able to add a network printer like normal through the "add a network printer" option versus adding a printer as a local printer. Plus we have specific separator pages that are tied to each of our network printers. These separator pages do not get printed out when added as a local printer.

ded9 - I have tried your suggestion previously before posting this question and didn't have any luck. Standard users are still being denied access.

gurutc - Did you mean.... check IPC$ share on the server 2008 r2 or on the windows 7 workstations?
0
 
LVL 16

Expert Comment

by:gurutc
ID: 39253478
on the server 2008 r2.

- gurutc
0
 

Author Comment

by:jslaught
ID: 39253700
gurutc - This is the message I get when I check the IPC$ share on my server 2008 r2.

"This has been shared for administrative purposes. The share permissions and file security cannot be set."

Is this what you encountered in the past?
0
 

Accepted Solution

by:
jslaught earned 0 total points
ID: 39254514
0
 
LVL 16

Expert Comment

by:gurutc
ID: 39255961
Cool with that, good job!
0
 

Author Closing Comment

by:jslaught
ID: 39267784
Internet researched and found the solution on my own. None of the suggestions from the experts solved the problem. The solution I found was right on time because my domain users were having issues mapping a network printer. The solution I found fixed things.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question