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Exchange 2010 is giving a message when I try and send to an email address

Posted on 2013-06-17
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Last Modified: 2013-06-28
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Any ideas?
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Question by:mac30
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5 Comments
 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39252894
This is due to a bad cached auto complete or bad email addresses entered in the contacts. Usually it only happens in Outlook 2010, you can send email in the Outlook Web APP without any problem.

http://www.library.illinois.edu/it/helpdesk/exchange/bouncedmsg.html
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LVL 1

Expert Comment

by:ttexpert
ID: 39252906
case 1: it you are sending mail from outlook. then you need to download the address book.

file-->account settings-->download address book.

if it is in \rooms change it to \global address book.

and click okie.

Note: verify - is the user is active in AD or not.

Case 2: if you are using any applications to send emails. please verify the SMTP address you are using.
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Author Comment

by:mac30
ID: 39252979
I made an external contact within the Exchange console. The error isn't coming up.
Is that a possible fix?
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Author Comment

by:mac30
ID: 39261040
Its was an external client that I made....the error seems to have gone.
Does this sound like a fix?
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LVL 1

Accepted Solution

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ttexpert earned 1000 total points
ID: 39273753
yes...mac30
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