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Outlook 2007 - Cache Mode Contacts Won't Update

Posted on 2013-06-17
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Last Modified: 2013-08-14
I have a User running Outlook 2007 in cache-mode, his Contacts will not update. Even if you go to Send/Receive in Outlook's menu-bar, then select download Address Book, it claims that the "object cannot be found" and fails.

If I turn cache-mode off, all contacts are up-to-date, and it works fine. I have deleted the User's Cache, and allowed it to re-build, however this did not resolve the issue. The new Cache still gives the same error.

Any help is appreciated, thanks.
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Question by:HELFIT
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4 Comments
 
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Expert Comment

by:Haresh Nikumbh
ID: 39253274
In cached mode, users will appear the next morning. Exchange rebuilds the Offline address book at 4am(i think). If you want to force a manual update..

Expand Recipients, click on Offline Address List. Right click on Default Offline Address List in the right pane. Click Rebuild. The Rebuild could take some time depending on how many users you have.

To get the new users to appear in outlook once the rebuild has been done: Open Outlook, Click Tools --> Send/Receive --> Download Address Book. Then place a check in Download Changes since last Send/Receive. Click OK. The new OAL will download

source:

http://forums.msexchange.org/m_1800427039/mpage_1/key_/tm.htm#1800427039
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Accepted Solution

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HELFIT earned 0 total points
ID: 39253465
Thanks for the help. For now, I think it's fixed. I ended-up ".old'ing" the OAB files, then opening Outlook back-up on the User's PC. This appeared to fix the issue, the missing addresses were now showing up.
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39253487
good to know it fixed
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Author Closing Comment

by:HELFIT
ID: 39407381
Posted so that other's could know, since no other solution was given.
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