Activesync with Playbook 3g (password issues?)

A user has issues with activesync not working.
I suspect it's simply their password expired, but not yet looked at it.
I'm new to BES/BDS and Activesync.  

Do i need to simply enter the password in the account settings in the playbook?  If so, same goes for mobile devices?
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CHI-LTDAsked:
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AmitIT ArchitectCommented:
Yes, you need to provide correct credential's. Also make sure Active Sync is enabled for user in you user profile.
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CHI-LTDAuthor Commented:
OK, well its not working.

Could the fact that the BES10 server licence has expired stop this from working?
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CHI-LTDAuthor Commented:
Nope, i have licenced the BDS box fine, and can manage the device.

SImply active sync gone offline.
Ideas?
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AmitIT ArchitectCommented:
Would you test it with exrca.com site
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CHI-LTDAuthor Commented:
think it was related to either the activesync policy or OWA policy (couple of issues)
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