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MS Sharepoint - Open With Explorer function not working

Posted on 2013-06-17
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Last Modified: 2013-06-18
I am an ignorant user and need help.

I have Windows 7 64 bit, and share files through MS Sharepoint. I access it through IE 10. The "Open with Explorer" function only works 20% of the time. I usually get an error:

Your client does not support opening this list with Windows Explorer.

I researched problem and read something about 64 bit vs 32 bit, so tried to download IE 32 bit, but it won't load onto my PC.

Any help would be appreciated. Thanks.
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Question by:Estar123
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LVL 8

Expert Comment

by:vaderj
ID: 39254337
Is the webclient service running on your workstation?
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Author Comment

by:Estar123
ID: 39254390
I believe so. I'm not 100% sure.
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Expert Comment

by:vaderj
ID: 39254402
Usually when I see that error, it's because that service is not running
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Author Comment

by:Estar123
ID: 39254412
Since the function works some of the time and sometimes not, does that mean that the webclient service turns on and off for me somehow???
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LVL 8

Expert Comment

by:vaderj
ID: 39254451
So it's on the same machine that it will work and also not work?
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Author Comment

by:Estar123
ID: 39254665
Yes. The same machine - it's totally random. Sometimes the function works normally - but when it is working, it's extremely slow. Most of the time I get the error, however.
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LVL 8

Accepted Solution

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vaderj earned 500 total points
ID: 39254703
To address the slowness, you should disable automatic proxy detection. This is under Internet Options => Connections.

 After that, see if the reliability of explorer view improves any
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Author Comment

by:Estar123
ID: 39254723
I did that - I tried once to "Open with Explorer" and get the same error that my client does not support opening this list w/ Windows Explorer. Tried again a while ago, and it worked. When I log in again, I will just keep trying and see if I have better luck.
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LVL 8

Expert Comment

by:vaderj
ID: 39254759
Please also see the following:
http://community.office365.com/en-us/forums/154/t/13401.aspx

It references Office 365, but the principle is the same.
Can you also specifically make sure that you using the 32bit IE link as opposed to the x64 link? from what I am reading, the 64 bit IE link will not work with Explorer view
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Author Comment

by:Estar123
ID: 39257183
This is very good info - thanks - it seems it has solved my problems. Tried to "Accept as Solution" and assign points to you, but I keep getting an error and it isn't working. Don't know  what to do about that!
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Author Closing Comment

by:Estar123
ID: 39257187
This worked!
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