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Recover Deleted Items Outlook 2010

Posted on 2013-06-17
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Last Modified: 2013-06-18
Besides setting the deleted items retention time to 0 Is there is ever a circumstance when items deleted from the deleted items bucket in outlook would not show up in OWA or outlook?
I have a user (user 1) that has full access to another users (user 2) mailbox and this is made available in outlook.
User 1 deleted items from user 2 inbox and these items go to user 1 deleted items bucket.
User 1 then empties user 1 deleted items bucket.
User 1 then goes to recover deleted items option for user 1 and only see some of user 2 items that were deleted.
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Question by:cmkeur
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Expert Comment

by:Rajitha Chimmani
ID: 39254193
This behavior is by design. Check the below MS KB article for more details

http://support.microsoft.com/kb/202517
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Author Comment

by:cmkeur
ID: 39254218
Sorry I asked the wrong question.
When would the items not show up in recover deleted items in OWA or Outlook.
Again sorry for not asking a complete question.
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Accepted Solution

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Rajitha Chimmani earned 500 total points
ID: 39254275
Your question has the answer. When deleted item retention period is set to 0 days.

Another possibility is if the mailbox was moved to another database/server. During the mailbox move, it clears all the items from Recover Deleted Items folder.
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Author Comment

by:cmkeur
ID: 39254282
ok are those the only two circumstances?
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LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 39254352
Yes. Those are the only 2 options that I can think of.
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