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Wireless connecting Local Only with strong signal

Posted on 2013-06-17
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Last Modified: 2013-07-27
I have an HP pavilion laptop that CAN connect to the internet through the Netgear WNDR3700 router while connected with the RF connector.

However, it CANNOT connect to the Internet through the wireless connection. The signal is strong as its sitting right next to it. I have a two Toshiba laptops connected to the wireless and to the Internet just fine. This HP will not connect to the Internet and I don't know why.

I put in a different hard drive from another HP Pavilion as I was testing to see if that hard drive worked and found that it did but I tried to connect to the Internet with it while it was in that laptop and that also has the same issue.  Strong signal, Local access only. Could it be a bios update needed? Could it be the card itself? How can I test it?

Thanks!!!  I'm losing my mind with laptops today! lol
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Question by:lkretzBK
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14 Comments
 
LVL 24

Expert Comment

by:smckeown777
ID: 39254666
Simplest way to determine if the hardware is working is to use a Linux LiveCD like Ubuntu - if it connects with that then the issue is the driver/windows of the original system

If it doesn't work in livecd then its your hardware that is faulty

https://help.ubuntu.com/community/LiveCD

At the minute does it pick up an ip address even though you can't get internet?
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LVL 16

Expert Comment

by:Raymond Peng
ID: 39254824
is it getting a fixed IP somehow - perhaps hardcoded?  try checking the TCP  / IP config and if it's grabbing IP from DHCP.

Previous poster has summed it up pretty well.
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LVL 44

Expert Comment

by:Darr247
ID: 39255091
See if installing the DHCPv6 update fixes it
http://support.microsoft.com/kb/2763523
you can download the file from that page... just select the proper OS and 'bit'ness.

I'm fairly certain if you run ipconfig /all when you're experiencing the lack of connectivity you'll find the wireless adapter has assigned itself an IP in the APIPA range (169.254.x.x / 255.255.0.0).
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Author Comment

by:lkretzBK
ID: 39262634
Sorry for no response yet. I'm now having an issue with the hard drive itself telling me 4 out of 5 boot ups that there is no operating system which started after I did a check disk scan.  I did a BIOS update but it didn't fix that problem.
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Author Comment

by:lkretzBK
ID: 39264576
Update to the problem. I have another laptop that was brought to me that the wireless is experiencing the same problem.

Why would the wireless only be allowing a local connection and not a connection to the Internet?

I also have my two other laptops and a server connected to the wireless and also a print server. Is there a limit on connections?
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LVL 24

Expert Comment

by:smckeown777
ID: 39264602
You have not provided output of
Ipconfig /all
Also can u ping ur gateway or 8.8.8.8 from connection?
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LVL 44

Expert Comment

by:Darr247
ID: 39265397
> Why would the wireless only be allowing a local connection
and not a connection to the Internet?

If you click the network icon (or the wireless icon) in the tray, right-click the current connection and choose Status, then click the Details... button on the dialog that opens, you'll probably find it has assigned itself an IP in the APIPA range (169.254.x.x / 255.255.0.0), which usually means it didn't 'hear' a reply from the DHCP server. Typically, if you back out of that info screen to the first dialog again, and use the 'Diagnose' button, the troubleshooting wizard will disable/enable the adapter which will cause it to try fetching an address from the DHCP server again (and that usually fixes the symptom; finding the root cause might be a long process).
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Author Comment

by:lkretzBK
ID: 39266792
You are correct, It finds 169.254.65.109. However, the repairs don't work and since I have two laptops that cannot connect to the internet and only connect locally, I'm thinking there has to be a setting with the router which is a Netgear. Note also that both of these laptops connected with the automatic function of the router initially. It didn't use my putting in the WPA2 password though I did try that after the fact.  

I was able to Press the configuration button on the access point.  When connecting, from left to right it first shows the computer I'm on, then it shows Unidentified Network then a red X and Internet is grayed out.

I was not able to ping 8.8.8.8, nor my default gateway on either of the laptops.
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LVL 24

Expert Comment

by:smckeown777
ID: 39266802
Simplest way from here is to DISABLE security on your router...basically the laptop isn't getting a DHCP message to allocate an IP address - therefore its getting 169.254...

Which in reality means its not connecting to the wifi at all...can you start by disabling the security on the router and if things progress we then need to see where the issue is(it will be security related)

Since you said you never had to enter the wifi password that's probably the issue
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Accepted Solution

by:
lkretzBK earned 0 total points
ID: 39267405
thank you everyone but I think the problem was that the wireless cards did not see the router because they were b/g and the router is n. Not sure but once I swapped out the Atheros card and replaced with a Broadcom, I got access.  I'll continue to see if I can find an update on the card but it looks like is simply does not work with my router. Both laptops had the same card.
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LVL 44

Expert Comment

by:Darr247
ID: 39268575
2.4GHz 802.11n is backwards-compatible with 802.11g and 802.11b.

I've never seen a 5GHz-only 802.11n router.
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LVL 24

Expert Comment

by:smckeown777
ID: 39268580
Agreed...bar the b/g was switched off on the router(which can be done depending on the model)
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Author Comment

by:lkretzBK
ID: 39269330
Darr...the card was not connecting to the lower GHz but once I put the Boadcom card in, the system was connecting to 5GHz. The NETGEAR router has both connections available. Seeing that two laptops with the same wireless card were not connecting, it seems to be the issue with the card. I have two other laptops that connect to the 2.4GHz connection so it's not the router stopping it.

Now to the next problem with one of the laptops - every couple of boots it says Operating System Not Found. I ran scans of the drive and all tests fine. I even restored to factory defaults. Still get the error, but not all the time. Also upped the BIOS - nope. Can the problem be in the power connector itself?  Battery says connected, charging - but it's not. New battery - same thing.
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Author Closing Comment

by:lkretzBK
ID: 39360134
Even though the experts were phenomenal in their suggestions, the problem was simply that the network card was not compatible with my router.
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