Solved

Fax Setup Wizard Pops Up When Printing

Posted on 2013-06-17
5
695 Views
Last Modified: 2013-06-28
I keep getting a Fax Setup Wizard screen popping up when printing on an HP Color Laserjet 2840 printer. I am using Microsoft XP Professional operating system. The Fax Setup Wizard screen is attached. This screen should not be appearing once the system is configured during the  initial printer install.
fax-sreen-displayed-doing-printi.pptx
0
Comment
Question by:Big__Al
  • 3
  • 2
5 Comments
 
LVL 52

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 500 total points
ID: 39255102
I personally haven't had this problem, but this procedure has worked for some other folks (of course, ymmv):

Start
Run
Type msconfig in the Open box and click OK
Startup tab
Find the Startup Item called hpbpsttp and un-check (disable) it
Reboot

This is the HP Toolbox Startup and disabling it should prevent the Fax Setup Wizard from running. If this doesn't solve the problem or has side-effects that you don't like, simply re-enable it and reboot. Regards, Joe
0
 

Author Comment

by:Big__Al
ID: 39267078
Joe,

This appears to have worked. There are some side effects that I would like more comment on:

1. Even though the box stayed unchecked, I got a System Configuration message (see attachment). How do you log on using the Administrator account? (I thought I was already logged in as Administrator)

2. Every time I boot up I get a message from the System Configuration Utility (again, see attachment). Why does this message appear?

Thanks
system-config-display.pptx
0
 
LVL 52

Accepted Solution

by:
Joe Winograd, EE MVE earned 500 total points
ID: 39267562
Al,
Let's start with #2. That's a normal message when you have disabled a Startup item. Check the box that says, "Don't show this message..." Longer term, you may want to uninstall the HP Toolbox software. For now, let me know if doing #2 also solves #1. Regards, Joe
0
 

Author Closing Comment

by:Big__Al
ID: 39285849
The solution worked and I am satisfied. Nevertheless,  I feel the root of the problems is still with HP's software.
0
 
LVL 52

Expert Comment

by:Joe Winograd, EE MVE
ID: 39285904
I'm glad it worked and that you're satisfied, but I agree with you completely...definitely HP software problems!
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
It’s been over a month into 2017, and there is already a sophisticated Gmail phishing email making it rounds. New techniques and tactics, have given hackers a way to authentically impersonate your contacts.How it Works The attack works by targeti…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question