Solved

Fax Setup Wizard Pops Up When Printing

Posted on 2013-06-17
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Last Modified: 2013-06-28
I keep getting a Fax Setup Wizard screen popping up when printing on an HP Color Laserjet 2840 printer. I am using Microsoft XP Professional operating system. The Fax Setup Wizard screen is attached. This screen should not be appearing once the system is configured during the  initial printer install.
fax-sreen-displayed-doing-printi.pptx
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Question by:Big__Al
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5 Comments
 
LVL 53

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 500 total points
ID: 39255102
I personally haven't had this problem, but this procedure has worked for some other folks (of course, ymmv):

Start
Run
Type msconfig in the Open box and click OK
Startup tab
Find the Startup Item called hpbpsttp and un-check (disable) it
Reboot

This is the HP Toolbox Startup and disabling it should prevent the Fax Setup Wizard from running. If this doesn't solve the problem or has side-effects that you don't like, simply re-enable it and reboot. Regards, Joe
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Author Comment

by:Big__Al
ID: 39267078
Joe,

This appears to have worked. There are some side effects that I would like more comment on:

1. Even though the box stayed unchecked, I got a System Configuration message (see attachment). How do you log on using the Administrator account? (I thought I was already logged in as Administrator)

2. Every time I boot up I get a message from the System Configuration Utility (again, see attachment). Why does this message appear?

Thanks
system-config-display.pptx
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LVL 53

Accepted Solution

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Joe Winograd, EE MVE earned 500 total points
ID: 39267562
Al,
Let's start with #2. That's a normal message when you have disabled a Startup item. Check the box that says, "Don't show this message..." Longer term, you may want to uninstall the HP Toolbox software. For now, let me know if doing #2 also solves #1. Regards, Joe
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Author Closing Comment

by:Big__Al
ID: 39285849
The solution worked and I am satisfied. Nevertheless,  I feel the root of the problems is still with HP's software.
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LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 39285904
I'm glad it worked and that you're satisfied, but I agree with you completely...definitely HP software problems!
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