Fax Setup Wizard Pops Up When Printing

Posted on 2013-06-17
Medium Priority
Last Modified: 2013-06-28
I keep getting a Fax Setup Wizard screen popping up when printing on an HP Color Laserjet 2840 printer. I am using Microsoft XP Professional operating system. The Fax Setup Wizard screen is attached. This screen should not be appearing once the system is configured during the  initial printer install.
Question by:Big__Al
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LVL 58

Assisted Solution

by:Joe Winograd - EE Fellow & MVE
Joe Winograd - EE Fellow & MVE earned 1500 total points
ID: 39255102
I personally haven't had this problem, but this procedure has worked for some other folks (of course, ymmv):

Type msconfig in the Open box and click OK
Startup tab
Find the Startup Item called hpbpsttp and un-check (disable) it

This is the HP Toolbox Startup and disabling it should prevent the Fax Setup Wizard from running. If this doesn't solve the problem or has side-effects that you don't like, simply re-enable it and reboot. Regards, Joe

Author Comment

ID: 39267078

This appears to have worked. There are some side effects that I would like more comment on:

1. Even though the box stayed unchecked, I got a System Configuration message (see attachment). How do you log on using the Administrator account? (I thought I was already logged in as Administrator)

2. Every time I boot up I get a message from the System Configuration Utility (again, see attachment). Why does this message appear?

LVL 58

Accepted Solution

Joe Winograd - EE Fellow & MVE earned 1500 total points
ID: 39267562
Let's start with #2. That's a normal message when you have disabled a Startup item. Check the box that says, "Don't show this message..." Longer term, you may want to uninstall the HP Toolbox software. For now, let me know if doing #2 also solves #1. Regards, Joe

Author Closing Comment

ID: 39285849
The solution worked and I am satisfied. Nevertheless,  I feel the root of the problems is still with HP's software.
LVL 58

Expert Comment

by:Joe Winograd - EE Fellow & MVE
ID: 39285904
I'm glad it worked and that you're satisfied, but I agree with you completely...definitely HP software problems!

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