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Cannot Change Password in OWA on Exchange 2010 Windows 2012

Posted on 2013-06-17
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Last Modified: 2013-06-24
I now have a couple servers running Exchange 2010 on Windows 2012, and none of them seem to be able to use the Change Password feature under Options. The page takes a very long time to load the first time, but then eventually goes to a "blank" screen (i.e. the menus and side bar are all still there, and Change Password is highlighted at the top of the screen, but the section where the fields to change the password and the submit button would be is just blank white).

This occurs for administrative and non-administrative users, and seems to be consistent across servers with Win2k12/Ex2k10. Exchange has been upgraded to SP3 in these cases.

I have used EMS to turn off and back on the ChangePasswordEnabled feature of OWA.

Any ideas?
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Question by:ggraney
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Expert Comment

by:Stelian Stan
ID: 39255086
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Author Comment

by:ggraney
ID: 39257156
Thanks, but we have been down that road. I have enabled changing expired passwords even though the feature is not working for users whose passwords are definitely not expired. The users do not have "user cannot change password" selected. We are using forms-based authentication.
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Accepted Solution

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ggraney earned 0 total points
ID: 39259632
In case it helps others, we resolved the issue by removing and readding the ECP virtual directory.

In EMS:

Remove-EcpVirtualDirectory -Identity "[Exchange Server Name]\ecp (default Web site)"

New-EcpVirtualDirectory -Server [Exchange Server Name] -ExternalURL https://[External Server Name]/ecp -InternalURL https://[Internal Server FQDN]/ecp
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Author Closing Comment

by:ggraney
ID: 39270684
Solved it ourselves, posted solution to assist others.
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