Solved

Cannot Change Password in OWA on Exchange 2010 Windows 2012

Posted on 2013-06-17
4
1,321 Views
Last Modified: 2013-06-24
I now have a couple servers running Exchange 2010 on Windows 2012, and none of them seem to be able to use the Change Password feature under Options. The page takes a very long time to load the first time, but then eventually goes to a "blank" screen (i.e. the menus and side bar are all still there, and Change Password is highlighted at the top of the screen, but the section where the fields to change the password and the submit button would be is just blank white).

This occurs for administrative and non-administrative users, and seems to be consistent across servers with Win2k12/Ex2k10. Exchange has been upgraded to SP3 in these cases.

I have used EMS to turn off and back on the ChangePasswordEnabled feature of OWA.

Any ideas?
0
Comment
Question by:ggraney
  • 3
4 Comments
 
LVL 23

Expert Comment

by:Stelian Stan
ID: 39255086
0
 

Author Comment

by:ggraney
ID: 39257156
Thanks, but we have been down that road. I have enabled changing expired passwords even though the feature is not working for users whose passwords are definitely not expired. The users do not have "user cannot change password" selected. We are using forms-based authentication.
0
 

Accepted Solution

by:
ggraney earned 0 total points
ID: 39259632
In case it helps others, we resolved the issue by removing and readding the ECP virtual directory.

In EMS:

Remove-EcpVirtualDirectory -Identity "[Exchange Server Name]\ecp (default Web site)"

New-EcpVirtualDirectory -Server [Exchange Server Name] -ExternalURL https://[External Server Name]/ecp -InternalURL https://[Internal Server FQDN]/ecp
0
 

Author Closing Comment

by:ggraney
ID: 39270684
Solved it ourselves, posted solution to assist others.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question