Solved

Cannot Change Password in OWA on Exchange 2010 Windows 2012

Posted on 2013-06-17
4
1,341 Views
Last Modified: 2013-06-24
I now have a couple servers running Exchange 2010 on Windows 2012, and none of them seem to be able to use the Change Password feature under Options. The page takes a very long time to load the first time, but then eventually goes to a "blank" screen (i.e. the menus and side bar are all still there, and Change Password is highlighted at the top of the screen, but the section where the fields to change the password and the submit button would be is just blank white).

This occurs for administrative and non-administrative users, and seems to be consistent across servers with Win2k12/Ex2k10. Exchange has been upgraded to SP3 in these cases.

I have used EMS to turn off and back on the ChangePasswordEnabled feature of OWA.

Any ideas?
0
Comment
Question by:ggraney
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 23

Expert Comment

by:Stelian Stan
ID: 39255086
0
 

Author Comment

by:ggraney
ID: 39257156
Thanks, but we have been down that road. I have enabled changing expired passwords even though the feature is not working for users whose passwords are definitely not expired. The users do not have "user cannot change password" selected. We are using forms-based authentication.
0
 

Accepted Solution

by:
ggraney earned 0 total points
ID: 39259632
In case it helps others, we resolved the issue by removing and readding the ECP virtual directory.

In EMS:

Remove-EcpVirtualDirectory -Identity "[Exchange Server Name]\ecp (default Web site)"

New-EcpVirtualDirectory -Server [Exchange Server Name] -ExternalURL https://[External Server Name]/ecp -InternalURL https://[Internal Server FQDN]/ecp
0
 

Author Closing Comment

by:ggraney
ID: 39270684
Solved it ourselves, posted solution to assist others.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question