Solved

Windows Explorer error when right clicking on any drive

Posted on 2013-06-17
3
455 Views
Last Modified: 2016-11-23
I am running Windows 7 pro on a Dell T3400.  Up to now I have never had a problem with the pc. Now I have the strangest problem.

Each time I am in Windows explorer (not Internet explorer), when I right click on a disk drive to see the properties, immediately when I right click  , Windows explorer says a problem has occurred and it has to restart.  Usually a vertical menu appears and I would click on properties.  The vertical menu never appears.

I have 4 USB drives connected to this pc.  This problem happens on all the drives.  Even the C drive.

What I have done so  far:
  See this link:
http://support.microsoft.com/kb/2694911

-      I ran System file checker: no problems found
-      I booted to Safe Mode, the problem occurs there.
-      I scanned my pc for viruses, none found
-      I ran the memory test - no problems found
-      Test picture files: I performed the steps listed, the problem still occurs.  The usb drives are filled with mpg and wtv files (don't know if that is related to this problem)
-      I invoked the Action center.  I have attached the report it gives.

Regarding updating the video drivers:  I have not added or changed anything on this computer for many months.  The video seems to work just fine.

I don't know what to do now.  What would you do to troubleshoot this problem?
T3400-exp-prob.txt
0
Comment
Question by:donpick
3 Comments
 
LVL 23

Accepted Solution

by:
tailoreddigital earned 500 total points
ID: 39255317
Check this out,
http://answers.microsoft.com/en-us/windows/forum/windows_vista-desktop/windows-explorer-crashes-on-right-click/719385e6-fff5-498d-807c-103bf0344f44

"Right-click crashes are caused by third-party shell extensions."


On the link provided by the Answer,

Method 2 - Using ShellExView to determine the Context-menu causing the problem

"You can optionally disable/enable any item, which can be very useful to disable an extension, that you don t need or that has been left behind in your right click menu from a previous software install"

Using this method you can narrow down exactly what extension could be causing this.
0
 
LVL 91

Expert Comment

by:nobus
ID: 39255363
you can also do a systemr estore to a date it was ok
if that does not help, i suggest a fresh install
0
 

Author Closing Comment

by:donpick
ID: 39258287
Thank you for your help, tailoreddigital:.
Brilliant, fantastic answer.  This cured the problem.  I would never in a million years known how to solve this.   I am glad I subscribe to Experts Exchange.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now