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How's transferring a .com work?

Hi,
I've worked a lot with our local .co.za domain names and having them registered and transferred but I've never done a .com transfer.
We've had the domain name follow us through a number of hosting companies, but it seems that they are still the owner (from whois?)
I would like to have the domain ownership under the project itself instead of the hosting company so it's easy to move.
the domain is aidsministry.com, the current hosts are ehostsource.com
Please could you help guide me through the process of getting the domain ownership under the AAIM (Adventist AIDS International Ministry) project - we have a new DNS host ready - so we need to know where to go to change the name servers (I think ehostsource only has access to make those changes at the moment)
Here with the co.za domains it all happens by email, so there's no logins or passwords, I have no idea how transfers with with .com if you want to take ownership / management of the domain yourself.
Thanks
Steve


root@genius:~# whois aidsministry.com

Whois Server Version 2.0

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.

   Domain Name: AIDSMINISTRY.COM
   Registrar: ENOM, INC.
   Whois Server: whois.enom.com
   Referral URL: http://www.enom.com
   Name Server: NS3.EHOSTSOURCE.COM
   Name Server: NS4.EHOSTSOURCE.COM
   Status: ok
   Updated Date: 27-sep-2012
   Creation Date: 30-jul-2002
   Expiration Date: 30-jul-2014

>>> Last update of whois database: Tue, 18 Jun 2013 06:28:30 UTC <<<

NOTICE: The expiration date displayed in this record is the date the
registrar's sponsorship of the domain name registration in the registry is
currently set to expire. This date does not necessarily reflect the expiration
date of the domain name registrant's agreement with the sponsoring
registrar.  Users may consult the sponsoring registrar's Whois database to
view the registrar's reported date of expiration for this registration.

TERMS OF USE: You are not authorized to access or query our Whois
database through the use of electronic processes that are high-volume and
automated except as reasonably necessary to register domain names or
modify existing registrations; the Data in VeriSign Global Registry
Services' ("VeriSign") Whois database is provided by VeriSign for
information purposes only, and to assist persons in obtaining information
about or related to a domain name registration record. VeriSign does not
guarantee its accuracy. By submitting a Whois query, you agree to abide
by the following terms of use: You agree that you may use this Data only
for lawful purposes and that under no circumstances will you use this Data
to: (1) allow, enable, or otherwise support the transmission of mass
unsolicited, commercial advertising or solicitations via e-mail, telephone,
or facsimile; or (2) enable high volume, automated, electronic processes
that apply to VeriSign (or its computer systems). The compilation,
repackaging, dissemination or other use of this Data is expressly
prohibited without the prior written consent of VeriSign. You agree not to
use electronic processes that are automated and high-volume to access or
query the Whois database except as reasonably necessary to register
domain names or modify existing registrations. VeriSign reserves the right
to restrict your access to the Whois database in its sole discretion to ensure
operational stability.  VeriSign may restrict or terminate your access to the
Whois database for failure to abide by these terms of use. VeriSign
reserves the right to modify these terms at any time.

The Registry database contains ONLY .COM, .NET, .EDU domains and
Registrars.
=-=-=-=
Visit AboutUs.org for more information about aidsministry.com
<a href="http://www.aboutus.org/aidsministry.com">AboutUs: aidsministry.com</a>

Registered through: eNom, Inc.

Domain name: aidsministry.com

Registrant Contact:
   eHostSource.com
   na na ()

   Fax:
   112-B Charter Street
   Albemarle, NC 28001
   US

Administrative Contact:
   eHostSource.com
   na na (support@ehostsource.com)
   +1.8777125299
   Fax:
   112-B Charter Street
   Albemarle, NC 28001
   US

Technical Contact:
   eHostSource.com
   na na (support@ehostsource.com)
   +1.8777125299
   Fax:
   112-B Charter Street
   Albemarle, NC 28001
   US

Status: Locked

Name Servers:
   ns3.ehostsource.com
   ns4.ehostsource.com

Creation date: 30 Jul 2002 14:23:45
Expiration date: 30 Jul 2014 14:23:00



Get Noticed on the Internet!  Increase visibility for this domain name by listing it at www.whoisbusinesslistings.com
=-=-=-=
The data in this whois database is provided to you for information
purposes only, that is, to assist you in obtaining information about or
related to a domain name registration record. We make this information
available "as is," and do not guarantee its accuracy. By submitting a
whois query, you agree that you will use this data only for lawful
purposes and that, under no circumstances will you use this data to: (1)
enable high volume, automated, electronic processes that stress or load
this whois database system providing you this information; or (2) allow,
enable, or otherwise support the transmission of mass unsolicited,
commercial advertising or solicitations via direct mail, electronic
mail, or by telephone. The compilation, repackaging, dissemination or
other use of this data is expressly prohibited without prior written
consent from us.

We reserve the right to modify these terms at any time. By submitting
this query, you agree to abide by these terms.
Version 6.3 4/3/2002
root@genius:~#

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StevenHook
Asked:
StevenHook
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1 Solution
 
Joseph DalyCommented:
Are you talking about updating your administrative and technical contacts? If so this is pretty simple all you should have to do is log into your account where the domain is currently registered and they will usually have an option to update key contacts.

If you are talking about the nameservers being used then there should also be a section where you can edit those as well.
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StevenHookAuthor Commented:
Cool.
as far as I know I don't have access to that login, my hosting company did all that for the guys when they opened the account with the hosting company.
I want to take control of all that stuff, instead of having to go through the hosting people all the time.
Steve
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Joseph DalyCommented:
You defintiely should be able to control this information. If you dont have a login you may need to contact the company directly. They may make you provide information for proof you are who you say you are but these contact details should be very easily managable.
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StevenHookAuthor Commented:
Based on the whois, should I contact eNom or ehostsource?
We are trying to move away from ehostsource because their service is terrible, it takes weeks to get service requests resolved.
Steve
0
 
Joseph DalyCommented:
You would need to contact ehostsource. Even though Enom is listed as the registrar ehostsource is where your account is managed through.

This is a fairly standard request so hopefully it wont take that long to get resolved.
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StevenHookAuthor Commented:
Cool, so to move away from ehostsource can I somehow get it moved to eNom so that we manage the details there?
How does it normally work in order to have the name registration separate from the host?
Thanks
Steve
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Joseph DalyCommented:
Basically you would need to set up an account with enom. Then on the domain management from esource you would need to unlock the domain and get the authorization code.

Once you have the domain unlocked and the auth code you can initiate the transfer from the new domain registrar. At this point it is important that you have the correct admin and technical details set as the authorizaton emails will go to these to be approved.

You will probably get one email from Esource and one from enom. Basically saying that you agree to transfer the domain and then you accept the transfer of the domain.

This process can take up to 5 business days to complete.
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StevenHookAuthor Commented:
That's great!
Thanks so much.
And the first and most important point is to get the ehostsource domain management page.
Otherwise if they don't have something like that, they will have to unlock and give the code?
Thanks
Steve
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Joseph DalyCommented:
Correct you want to get your technical and admin details set up first. Also when you request the transfers make sure to check your spam filter sometimes they will get caught up.


Yes ive found it is much easier if you have an email you manage configured than letting them use one of theirs. This way you can get and respond to emails much faster.
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StevenHookAuthor Commented:
I put in the transfer a full week ago,
And mailed the hosting company to ask them to process it.
but I haven't heard anything.
Nothing has happened, and they haven't responded to one of my mails.
Is there anything I can do?
Thanks
Steve
0

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