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Exchange 2010 SP2 Address List Segregation - Outlook Client Issue

Posted on 2013-06-18
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Last Modified: 2013-07-09
Have a hosted exchange 2010 SP2 setup.

Clients are using Outlook (2010) Anywhere to connect. Works fine for all tennants except a new one I've created.

One user in that organization can connect through Outlook and I can do the Outlook profile again and again without any troubles.

But new users I create in that organization gets an error when setting up an Outlook profile:
"Name cannot be matched to a name in the address list"

The failing users can successfully log in to OWA and see the proper address lists.

I have checked in ADSI edit for the value of showInAddressLists and it is OK.

I have checked for members in the GAL and All Users on the exchange server using this command:

get-recipient -filter {addresslistmembership -eq (and then the DN of the tennants GAL) and it show the users.

and the same for the All Users address list for that tennant.

I have googled for days now and just cant firure it out.
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Question by:itpartner_danmark
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Expert Comment

by:djsharma
ID: 39255695
Refer the below link
http://support.microsoft.com/kb/2404385

One other thing to check is in your IIS settings... Users who are connecting need to have permission to browse to default web site and down, plus users will need permissions to write back to their mailbox, calendar, etc
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Author Comment

by:itpartner_danmark
ID: 39255721
Thanks djsharma but this is not the case. Since some of the first users I created intthat specific Exchange Hosted Organization works fine (I can right now create an Outlook profile), but the last users and any new user in that Organization cannot create an Outlook profile.
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Author Comment

by:itpartner_danmark
ID: 39265239
I have found a lot of warnings in event log: Event ID 3002 every 15 minutes

Exchange has added the string "ncacn_HTTP:6004" to the following registry key entry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NTDS\Parameters\NSPI Interface Protocol Sequences. You must reboot the server before you can use it for Outlook Anywhere.

These warnings has been there for months and I can see that the server has been restarted a few times i that period.

The strange thing is that older mailboxes works for outlook anywhere but new ones does not.
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Accepted Solution

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itpartner_danmark earned 0 total points
ID: 39299629
Problem Solved

The issue was that I was trying to connect Outlook from a Windows user profile that already has outlook profiles for that server certificate example myCAS.myDOMAIN.com

I had to go to control panel / Credentials Manager and remove former credentials for this URL.

Then I could connect Outlook to the new mailboxes
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Author Closing Comment

by:itpartner_danmark
ID: 39309757
Solved myself
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