Solved

Lotus Notes Traveler : User Deletion/Clearing Device Records.

Posted on 2013-06-18
6
3,606 Views
Last Modified: 2013-12-18
Hi there

Recently we have come across an issue on our Lotus Notes Traveler Server:

System Information:

Lotus Notes Traveler Version : 8.5.2.4 Build 201112131331

Domino server Release 8.5.2FP4 HF60/March 21, 2012 on Windows/32 platform

Problem Description :

User records has been cleared from Domino Primary Server  including mailbox & user id
But the users records are still showing up on Lotus Notes traveler ( which were cleared previously by using the Delete command for user & devices using device id before deletion on Primary Domino Server), Since the user profile was active on the Device side (iPhone) but not connected to the internet at that time, the profile on the users device attempted to contact the server once internet was available, which resulted in the Device re appearing on the list of devices with the user details after user deletion from primary domino server.

Resolution tried but failed:

Reference: DominoWiki

 >> tell traveler delete * "CN=John Doe/O=IBM"

I receive an error since user doesn't exist anymore on our systems.

Is there a way to clear these records, after the user has been removed from Primary Domino Server?

Any more information required from my side, I will provide it, a solution to this problem would be highly appreciated!

Thanks in Advance!
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Question by:albazie
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6 Comments
 
LVL 10

Expert Comment

by:doninja
ID: 39256676
Is there any wipe commands remaing for the devices as that could prevent the device wipe ?
0
 

Author Comment

by:albazie
ID: 39258692
@doninja

No wipe / deny / StopSync ... etc commands have been applied to the user!
0
 
LVL 15

Expert Comment

by:akhafaf
ID: 39260467
Hi there

I just need some more clarifications about this case

>>> User records has been cleared from Domino Primary Server  including mailbox & user id
But the users records are still showing up on Lotus Notes traveler<<<  This means this users " person document and mailbox were deleted on the primary server Ok My question now is ....... Did you try to replicate from the primary server to the traveler server ( File> Replication ) ???

Do you have any server access list for the traveler ?? e.g a list in the "groups"  at the Lotus Traveler server were you add users who can have an access to the Lotus traveler ...

Best Regards
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Author Comment

by:albazie
ID: 39280385
No none of the above have been tried of what you asked.

Neither have we created groups on the traveler server document side

We provide Traveler access onto the users mailbox using ACL in the primary domino server, by adding Traveler into the Access Control List of the User.

Best Regards
0
 

Accepted Solution

by:
albazie earned 0 total points
ID: 39289164
Issue Solved :

Selected user on "LotusTraveler.nsf"

and deleted the user manually from the document.
0
 

Author Closing Comment

by:albazie
ID: 39301496
This fixed our problem, since the user records and id files were cleared from Domino.
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