MS Office 2013 Not responding
Posted on 2013-06-18
I have 2 users running Office 2013 (Not 365). One migrated from Outlook 2007 and Word/Excel 2000. Everything worked well until late last week. Now, launching any of the Office apps brings up a dialog box that is blank with only a question mark, a Yes and No button. Regardless of whether you select yes or no, the program falls into an unresponsive state with no Win 7 problem resolution.
Internet searches find this to be common pointed at add ins. The user that hasn't the issue (yet) uses Office as installed. The user with the issue has iTunes installed to sync his Outlook with his iPhone. Mail is retrieved via pop3 and not Exchange, so the M$ solution of creating a new profile doesn't really apply, but I can't anyway as the programs don't launch as is.
So, I'm planning on launching the programs in safe mode, if they will, and remove all COM Add ins as suggested and see if that helps. Failing that, the only other thing I can think to do is remove iTunes, but I can't see how that would possibly affect Word, Excel, and Powerpoint functionality.
Anyone else having the issue? Anyone have a solution. I'm close to just eating the cost of 2013 and reverting to 2010 if I can find one.