Solved

Woocommerce Inventory Not Updating

Posted on 2013-06-18
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Last Modified: 2013-08-10
The inventory on one of my clients Word Press sites set up with the Woo-Commerce Plugin is not updating.  I've several other clients set up just as he is set up, and their inventory updates just fine.  I've no idea where to begin to look to address this issue.  Any help would be greatly appreciated.  Thank you in advance.

~Brian
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Question by:brianmfalls
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by:brianmfalls
ID: 39260227
I'm leaning toward it having something to do with the PayPal IPN response...  Thoughts?  Anyone?  :)
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Expert Comment

by:joomla_php
ID: 39268337
brianmfalls, so the inventory is not updating upon payment I take it? This can happen:

if the paypal business email address is not receiving payments. Is the customer receiving completed payments?

If a misconfiguration is making it so woo can't send the Notification address to paypal. You can get around this possibility by going to PayPal IPN setup and adding your site's blog address and wc-api to PayPal setup itself, such as:

http://example.com/?wc-api=WC_Gateway_Paypal

Make sure http://example.com is your blog's root directory.

Turn on logging and check for messages.
Create a folder and file:
wp-content/plugins/woocommerce/logs/paypal.txt

Make it writable (755 for directories, 644 for files).

Is it possible people are not completing payment for their own reasons and so inventory is not updating because sales are not completed?

The server must support and enable fsockopen. Go to System Status under Woocommerce to see if it's on. This is a hosting issue.

If your server has a firewall, port 443 outgoing must be open.

Check cache as per
http://docs.woothemes.com/document/troubleshooting-order-status-not-changing-on-order-complete-conflict-with-w3-total-cache/
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brianmfalls earned 0 total points
ID: 39283144
The url you provided (http://rcbros.com/?wc-api=WC_Gateway_Paypal
) returns the following:

PayPal IPN Request Failure

You wrote "You can get around this possibility by going to PayPal IPN setup and adding your site's blog address and wc-api to PayPal setup itself"

Where is the 'PayPal IPN set up?
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Author Closing Comment

by:brianmfalls
ID: 39398275
Turned out to be an issue with the users PayPal account.  They had the wrong email address (one that wasn't even set up) as a value for one of the email addresses on the PayPal account itself.
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