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OutLk32.dll could not be installed or loaded

Posted on 2013-06-18
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Last Modified: 2013-06-25
Getting the following message when opening Outlook 2003: "The add-in "OutLk32.dll" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help Menu.

I have tried using the detect and repair feature on the help menu and have also tried going through control panel and running repairs on Office from there. Neither of the repairs worked and I have not had any luck when searching for this particular error. I have attached a screen shot of the message that pops up when starting Outlook.
OutLk32.dll-error-message.PNG
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Question by:emconsulting
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7 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 39257252
Even though Office 2003 is really old, there is no such file as far as I know.

I think probably you have a virus and should scan your computer for viruses.

.... Thinkpads_User
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Author Comment

by:emconsulting
ID: 39259211
I ran a Malwarebytes Quick scan which did find one malicious item. It did not appear to be affecting office. I ran an additional Full scan and found no malicious items. The issue with the OutLk32.dll error when opening Outlook remains.
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39259350
I did a full search on a working Outlook 2003 installation and could not find that file. No references in Google either. So a couple of things:

1. Viruses sometimes escape most virus scans, so you might try a full scan with your own anti virus application in addition to the Malwarebytes scan.

2. Create a new Windows User Account (Profile). Log out and log into the new user account. Try Outlook there. Any change?  The main user account could be corrupted.

.... Thinkpads_User
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Author Comment

by:emconsulting
ID: 39266921
I have tried several virus removal tools which did find some infected items. The items were disinfected and removed. I am however still getting the same OutLk32.dll error message when starting Outlook up. I tried logging into the same computer with a different user account, adding the Outlook email account in Outlook for the user that is having the problem and it resulted with the same outcome. I then had the user log onto a totally different machine, I created her Outlook email account there, and was this time not getting the error message. The issue is with the one computer. I have tried doing system restore back to when it was working normal, and I am still getting the same error message. I also checked registry entries and did not see anything related to the OutLk32.dll file. I am currently running another malware scan with Kaspersky Virus Removal Tool. Below are the other virus removal tools I have tried.

Malwarebytes Anti-Malware
Endpoint Security
Emsisoft Emergency Kit Scanner
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LVL 98

Accepted Solution

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John Hurst earned 1500 total points
ID: 39266940
Thanks for the update. So at this point:  (a) you have tried several virus removal tools; and (b) you have tried several profiles.

Accordingly, you will probably have to rebuild your computer (fresh install of the operating system) to get rid of this problem.

.... Thinkpads_User
0
 

Author Closing Comment

by:emconsulting
ID: 39275554
Did a rebuild which of course resolved issue.
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LVL 98

Expert Comment

by:John Hurst
ID: 39275610
@emconsulting - Thanks. I know a reinstall is inconvenient but I am glad your problem is sorted out.

... Thinkpads_User
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