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Posted on 2013-06-18
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I have multiple computers at a remote site.  2 of them suddenly can not access our outward facing ordering website.  I have tried flushing dns, tried logging in to an administrator account, restarting computer, trying different browsers.  It's seemingly just this one website.  I also looked at doing a restore but there wasn't a good restore point and nothing installed that looks like it would have effected anything.  I need help in gaining access again.
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Question by:dohrmann
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Expert Comment

by:John Hurst
ID: 39257906
On one computer, try to use a DNS of 4.4.4.4 or 8.8.8.8 as the primary DNS and see if one of these DNS addresses work.

Can one of the remote computers go to a different (non company) location and try?

.... Thinkpads_User
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Expert Comment

by:jcimarron
ID: 39258078
dohrmann--What changes did you make on your outward facing ordering website just before the problem started?
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Author Comment

by:dohrmann
ID: 39259427
If I change to 8.8.8.8, I can get to our outward facing website but then nothing internally.  No, I can't take the computer offsite and I didn't make any changes to our website before the problem started.
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LVL 99

Expert Comment

by:John Hurst
ID: 39259509
There seems to be something wrong with your DNS setup. Try setting an internal DNS as primary and 8.8.8.8 as secondary.

Does that allow your web pages?
... Thinkpads_User
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Author Comment

by:dohrmann
ID: 39259717
Did that already, no go on primary and secondary.  By the way, it's only one computer now that is giving me the problems.
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LVL 99

Expert Comment

by:John Hurst
ID: 39259803
Thanks for the update, especially that it is just one computer.

On the problem computer, try resetting TCP/IP to see if that helps.

http://support.microsoft.com/kb/299357 for instructions to reset TCP/IP and

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-Internet-connection-problems  for general troubleshooting steps.

Let us know and then we can go from there.

.... Thinkpads_User
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Author Comment

by:dohrmann
ID: 39259885
I did the reset of the TCP/IP, reboot, still no change.  I'll look at the troubleshooting tips, but they look pretty vague....yes, the computer is connected to the network and the router is on. ;-)
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LVL 99

Expert Comment

by:John Hurst
ID: 39259915
In a quick summary, DNS changes do not help; using a different user profile does not help; resetting TCP/IP does not help.

Can you determine why the other computer started working?

If nothing works, the problem computer may have a virus (VERY common amongst users who do not pay attention) and then it may be faster to reimage the computer.

.... Thinkpads_User
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Accepted Solution

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dohrmann earned 0 total points
ID: 39483321
I solved this awhile back by adding the IP address and website to the Host file.
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Author Closing Comment

by:dohrmann
ID: 39495669
I to close this open question.
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