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Error updating Samsung Apps on Galaxy Ace phone

Posted on 2013-06-18
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Last Modified: 2013-06-23
Hi,

I have a Samsung Galaxy Ace phone. It is telling me I have updates available for Samsung Apps. When I go to update it it fails.

1) I select Samsung Apps and it begins to load. The message "Samsung Apps update available. Update? Server functions will be updated. Restart Samsung Apps when update is complete" appears and I press OK.

2) It then appears to start when I get the following error
"Sorry! The application Samsung Apps (process com.sec.android.app.samsungapps) has stopped unexpectedly. Please try again". Then I press the Force close button.

I have tried many times but the same error occurs. Does anyone have any idea about how I might be able to fix this?
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Question by:ianmills2002
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4 Comments
 
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Expert Comment

by:thelug
ID: 39259491
From what I have been able to research, there are two methods that have been used to fix the issue on other samsung devices.

Uninstalling all updates to Samsung applications installed on the phone

Noted that in some instances, the samsung package manager can get become.  (From the home screen: Menu > Settings > Applications > Manage applications "Uninstall" Samsung Apps and com.sec.android.app.samsungapps.una. Start Samsung Apps app and re-download the updates)

Backup Data and perform a factory soft reset.
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Author Comment

by:ianmills2002
ID: 39261162
Do you know if performing these tasks will remove any of the apps already downloaded on the phone? I don't have much data, just one song I use as a ringtone and some photos. Will I need to backup my phone numbers as well?
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Accepted Solution

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thelug earned 500 total points
ID: 39265869
Soft reset definitely will.  That will reset the phone back to its factory default state...so yes, you will need to backup your ring tone and phone number or contact list as well (synch those with gmail) and you should be good to go.

Hte uninstalling the updates for the samsung apps, this will put the versions back to the baseline version that came with your phone.  You can then redownload the updates when prompted.  This normally does not result in a loss of data.
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Author Closing Comment

by:ianmills2002
ID: 39270001
Thank you for your assistance.
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