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DNS Problems

Posted on 2013-06-19
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Last Modified: 2013-06-20
Hello,

I'm looking for help straightening out our DNS records. One company that is a customer receives a DNS error when they try to reach our website. The IT rep ran a report that said:

NS list does not match list from parent zone. This should be addressed because queries for this domain may require an extra lookup (and more overhead) because there is no direct relationship between the NS records at the parent and the NS records at the authoritative servers. This can cause delays. The mismatched NS list is:

nameserver | 66.132.153.191 is missing ns.groupoe.com. | 66.132.153.191 nameserver | 66.132.153.191 is missing ns2.groupoe.com. | 66.132.153.191

One or more stealth nameservers discovered. This means that one or more nameservers are not listed at both the parent and authoritative nameservers. This can be confusing and can cause delays or other hard to diagnose inconsistencies. The stealth nameservers discovered are:

66.132.153.191 has nameserver p2742624. | listed where other nameservers do not.

One or more stealth nameservers failed to respond. Having stealth nameservers is not optimal or recommended, and if those stealth nameservers are not responding to queries for your domain, it can lead to some very hard to diagnose problems and inconsistencies. This should be addressed.

The stealth nameservers that failed to respond are:

p2742624. | No Glue
                                                                                                                           
No nameservers provided an SOA record for the zone. You should configure your nameservers to have a master slave relationship. The update of the zone information to the slave nameservers should be handled through the SOA record.


I don't really understand what this is saying or what to change. Can anyone assist me?
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Question by:skbohler
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5 Comments
 
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Expert Comment

by:Christopher Raymond Mendoza
ID: 39259286
Hello skbohler,

I suppose your DNS is managed by another company? If yes, it is probably best to contact them and send them the complete error message.

Regards,
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Accepted Solution

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apreed earned 500 total points
ID: 39259298
"No nameservers provided an SOA record for the zone"
That's the first thing to fix.
Wherever your master DNS zone file is, there should be a line starting SOA (Start of Authority) with administrator, nameservers, TTL, etc in it. Web search is you friend

p2742624 is not a resolvable DNS address itself, so is causing you other problems. THis may be an internal name for your DNS server, but should be fully qualified (with its own resolvable IP address) and tied to your DNS record by your domain registrar.
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Author Comment

by:skbohler
ID: 39259311
We host our own DNS. There is a SOA record, but still not sure what to change with it. I guess I'll look for a SOA generator.
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LVL 4

Expert Comment

by:Christopher Raymond Mendoza
ID: 39259330
Hello skbohler,

What server (software) do you use?
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Author Comment

by:skbohler
ID: 39259353
I made some edits to the SOA record. Hopefully it will help.

I'm running Windows 2008.
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