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XP Repair Install - USB KB/Mouse - Cannot continue install

Posted on 2013-06-19
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Last Modified: 2016-11-23
Bit of a weird one.. (Don't you just hate Dell!)

Got a Dell workstation here that I'm doing a repair install on. Annoyingly, it's halted halfway through on the lack of any ethernet drivers. What's even more annoying, is that the USB chipset drivers have not yet been loaded either so I cannot move the mouse or continue past the prompt.

The final nail in the coffin (Once again, damn you DELL!) - Is that the wonderful design team at Dell took it upon themselves to rid this machine of PS2 ports so I currently have a PC stuck halfway through a repair install with absolutely no way of continuing! - Help :-(
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Question by:UncleVirus
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6 Comments
 
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Expert Comment

by:Thomas Grassi
ID: 39259809
Are you trying to do a repair from the recovery drive?

The usb ports use generic device drivers so any device will work at boot up.
Are you sure the usb port is good did you try another one.

do you have the dell cd's for the install?
They have the correct drivers for the computer.
Need to have the recovery cd that came with the computer.

Otherwise you need to go to the dell site with the asset tag and download the drivers.

Takes a little time to figure which files you need but just keep and eye on device manager.
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Author Comment

by:UncleVirus
ID: 39259845
I'll answer your queries in order mate;

- The USB port(s) is fine. Using the same ones as before that were working okay :o)

- Don't have the dell CD's. Even if I did, they'd be XP SP1 (Useless!)
    > I'm using an XP SP3 OEM CD we use in our repair centre.

I'm afraid I can download all the drivers in the world, but this does not make the keyboard/mouse work during install...!

In the interim, I've disabled onboard ethernet, onboard audio, and I'm hoping this progresses further through the installation. Seems to be working so far.


If I get *REALLY* stuck, I've had an idea - To download the inf/driver files and drop them directly into c:\windows\inf and c:\windows using a LiveBOOT CD- That way, the XP setup will recognise them and proceed. Guess I've kind of answered my own question... lol
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Expert Comment

by:nobus
ID: 39261626
in the bios, is the legacy usb enabled? (i suppose so, since you use usb keyb)

>>  Annoyingly, it's halted halfway through on the lack of any ethernet drivers  <<  i doubt that, it probably has hardware problems
what was the reason for a repair?  if you have hardware problems, they should be fixed first!

in order to give specific help - what model is it?
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Accepted Solution

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UncleVirus earned 0 total points
ID: 39261699
Hi Nobus, I've since solved the issue. The reason for a repair install, was that drivers would not install correctly due to registry corruption/missing files. It was a last resort to be honest.

Disabling the onboard ethernet and audio in BIOS (Just for the duration of the repair install) did the trick. Luckily, no other driver prompts popped up and after it had finished, I re-enabled them and it's all sorted now :o)
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Expert Comment

by:nobus
ID: 39262077
tx ffor feedback
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Author Closing Comment

by:UncleVirus
ID: 39270723
Solved myself.
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