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Adobe Reader X - Slow printing Server 2008R2

Posted on 2013-06-19
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Last Modified: 2013-06-20
We are running a Citrix XenApp 6.5 environment with Windows Server 2008R2.  We have 4 XenApp servers that roughly 70 users connect to and the servers are set to load balance between the 4 of them.  We currently have a print server running Windows 2008R2.  All servers have the latest updates and service packs, and the XenApp servers have all the hotfixes and rollup packs installed.  When users are printing from Adobe, it takes them a long time to print their documents.  If the documents are smaller the printing still takes awhile.  From searching through several users PDF documents when printing, the DPI in the PDF was set to 200.  I am wondering if there is a way to make our Adobe PDF printing quicker.  All other documents coming from other applications are printing normal speeds.  Please provide me with some help.  thanks.
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Question by:donebert
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gurutc earned 500 total points
ID: 39262072
Hi,

This is a known issue for Reader 9 and X where font and image attributes in a PDF can have some damage that Adobe can't handle properly.  This really slows network printing.  A solution is to use the 'print as image' setting.  When you select print there is an Advanced button.  Click that button and you will have a selection box for 'print as image' you can check.  Doing so will make your docs print more quickly.

Good Luck,
- gurutc
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by:donebert
ID: 39262526
That has resolved our issue.  Printing from adobe is still a bit slow but considerably faster now that I have directed the users to print as image.  I am going to update the servers to Adobe 11 in the near future so hopefully that helps more too.  Thanks a lot for your help!
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