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Cannot setup internet dial-up connection. Modem + phone line work.

Posted on 2013-06-19
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Last Modified: 2013-06-23
Cannot setup dial-up connection.

The modem works - responds to query.

(Tested with windows fax utility, can send and receive fax.

I want to setup dial up connection (for area with bad wireless/cable) - but get "error 633".

Problems started when someone tried to configure something wrong and altered setting for services or deleted windows files.

Remote Access Diagnostic Report is here: http://tiny.cc/dialup100 
 
Modem using port 28. Diagnostic Test succeeded.

Dial up networking settings screen shots are here: http://tiny.cc/l8sxyw

When clicking "connect" the 633 error comes up immediately.

More details: Restore points unavailable.

FYI: The following "services" - Media Center Extender Service / Microsoft .NET Framework NGEN / Enables integration with Active Directories - are "disabled"
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Question by:eJohnUS
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LVL 99

Expert Comment

by:John Hurst
ID: 39260433
Try repairing the Windows files with System File Checker.

Run SFC /SCANNOW and allow to complete. Run again if errors remained after the first run. Restart and test again.

... Thinkpads_User
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Expert Comment

by:John Hurst
ID: 39260444
Also, see if you can find the modem driver. Download and reinstall the modem. That will not repair deleted Windows files, but it might help.

... Thinkpads_User
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Author Comment

by:eJohnUS
ID: 39260554
I ran SFC /SCANNOW. Verification 100% complete. "Windows Resource Protection did not find any integrity violations".

Why reinstall the modem if it works fine!? - see second and third paragraph of initial description above
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LVL 99

Expert Comment

by:John Hurst
ID: 39260589
A driver reinstall sometimes clears problems, which is why I suggested it. Note that I said a driver reinstall does not normally fix Windows files.

Also, the modems I have used do not use .NET Framework, so I cannot tell if the services not running would affect the modem.

Problems started when someone tried to configure something wrong and altered setting for services or deleted windows files.

Is it the action of this person that also stopped the services?

When someone deletes Windows files without knowing what they did or what they were doing, the repair normally means re-installing Windows.

.... Thinkpads_User
0
 

Author Comment

by:eJohnUS
ID: 39260636
Problems started when someone tried to configure something [and did it] wrong [probably] and altered setting for services _or_ [not sure he did] deleted windows files.

Same person stopped these services. I will enable NT but doubt that's the problem.

Reinstalling windows means a wipe out of purchased programs. Correct?

Is there a workaround to only [manually] install windows files necessary for dial-up ?
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Expert Comment

by:John Hurst
ID: 39260660
Reinstalling windows means a wipe out of purchased programs. Correct?

Yes, so if you do reinstall, you need to have these programs on hand.

Is there a workaround to only [manually] install windows files necessary for dial-up ?

It is impossible to say, because we don't know what has been deleted.  System File Checker normally fixes damaged Windows files but SFC did not find anything. Reinstalling the modem only affects the files related to the modem. So then if other files were deleted, then who knows?  

I don't think there is much else to suggest at this point short of reinstalling Windows.

.... Thinkpads_User
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Expert Comment

by:John Hurst
ID: 39265468
Your user deleted a bunch of Windows files and you don't know what files.

There is no solution to that except to start over.  

.... Thinkpads_User
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Accepted Solution

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John Hurst earned 2000 total points
ID: 39268839
@eJohnUS - I discussed this with another person. While I believe that a fresh install is the correct solution because random and unknown files were deleted, another approach is to do a Repair Install. This is Windows 7 and you should be able to do a repair install without losing programs or data. Here is a tutorial for doing a repair install.

http://www.sevenforums.com/tutorials/3413-repair-install.html

To be on the safe side, back up the computer first anyway.

.... Thinkpads_User
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