Hard Drive Issue on ESXi 4.1.0

We had a drive with a solid amber light on one of the Hard drives so we ordered another one (presumably hot swappable hard drive).

After replacing the hard drive, the new HDD has the same solid amber light on it.

Is there anything particular to look for?

Thanks
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HospitalITGuyAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)Connect With a Mentor VMware and Virtualization ConsultantCommented:
Make sure you get a Backup now, just in case you get a complete RAID failure.
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John HurstBusiness Consultant (Owner)Commented:
Are you in a position to shut down each of the virtual servers (all off) so that you may restart the physical server and see if the light resets?  I think that is the first thing I would try.

.... Thinkpads_User
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HospitalITGuyAuthor Commented:
Yes
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
What is the Server and Storage Controller?

You maybe required, to Click Rebuild (however unusual!). Most storage controllers will start a rebuild on the insertion of a new disk.

Check you have valid full backups not Snapshots.
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HospitalITGuyAuthor Commented:
No backups

Are you referring to VMware ESXi 4.1.0

What is the Server and Storage Controller?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
No Backups and you have a disk failure!? - maybe you should rethink this in the future.

Yes, what is the Host Server?
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HospitalITGuyAuthor Commented:
I inheritted the network and I'm working on many things here. This is my 2nd month at the job

My main field is networking and Most Microsoft platforms. I have decent experience with VMware workstation but not ESX

I'm not sure exactly what you mean by Host Server. I thought the host server is the platform running which is VMware ESXi 4.1.0 running over Linux.

Please let me know if you're referring to something else
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
ESXi (is not really Linux), so what hardware (server make and model) is ESXi installed on?

Host Server = ESXi installed on, the physical bit on tin?
Guest Server = Virtual Machine running inside or on ESXi
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John HurstBusiness Consultant (Owner)Commented:
ESX runs as an operating system on a physical machine. That is the host server. So yes, host server is the platform running ESX . ... Thinkpads_User
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HospitalITGuyAuthor Commented:
ServerRAID M5014
SAS/SATA Controller
Firmware version 2.70.73-1038

Would this be the controller version you were referring to?

By the way, I was overjoyed when I saw responses from both of you. I have great respect for you both. I was actually looking for direct contacts prior to creating this ticket and was overwhelmed when you both responded.
Thanks guys
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HospitalITGuyAuthor Commented:
Logging into the controller, I see message
PD Missing:BackPlane, Slot1
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John HurstBusiness Consultant (Owner)Commented:
I think I would be inclined to shut down the virtual machines before trying to force a rebuild. As hancocka noted it should have started automatically if it were going to start. Since it did not (apparently), you might wish to not have any machines running before forcing a rebuild.

hancocka - How say you on this issue?

.... Thinkpads_User
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HospitalITGuyAuthor Commented:
All the VMs have been shut down

I got to another screen which shows
"Drive Missing from Drive Group 0: Slot 1"

with options for rebuid and properties at the bottom
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John HurstBusiness Consultant (Owner)Commented:
Can you tell if the drives in this RAID were indeed hot-swappable?  And is the "Drive Missing" the drive you swapped?

At this point, can you get Server Support from the manufacturer?

... Thinkpads_User
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HospitalITGuyAuthor Commented:
I think it may be fixed now.

We put the old drive back in and selected properties. Followed the radio dials that looks similar to RAID controllers I'm familiar with. Clicked the one that says "make online"

Thanks guys.

I appreciate your quick responses and you deserve the points.
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John HurstConnect With a Mentor Business Consultant (Owner)Commented:
Good to hear and thanks for the update.

... Thinkpads_User
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HospitalITGuyAuthor Commented:
Thanks guys
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John HurstBusiness Consultant (Owner)Commented:
@HospitalITGuy - Thank you and thanks for your nice comments.

... Thinkpads_User
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