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Citrix Xen App 6.5 Exit Outlook and WinLogon 100% CPU Utilization.

Posted on 2013-06-19
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Last Modified: 2013-07-06
We just built two new XenApp 6.5 servers. If a user hits "Logoff" on the Web Interface" and has Outlook (2010) open the WinLogon.exe goes to 100% CPU utilization on the server and the session gets stuck in an active state however the user is unable to reconnect to the session. I have all the recommended Service Packs and Hot Fixes installed.
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Question by:srilee
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by:barrykfl
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Willit happen when u use remote desktop to that server in order to prove it is not Microsfot issue ?


Also u should try on local IE of the citrix server to prove is it related the bottlebeck is application , cpu or memory or appls conflict ( e.g. Antivirus always case this )
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by:Sekar Chinnakannu
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by:srilee
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sekarc4u - No luck with the patches.
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by:srilee
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barrykfl  - Works fine with RDP. I can disconnect the session and reconnect just fine. No anti-virus on the server at this time. Thanks.
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srilee earned 0 total points
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We resolved this issue by reconfiguring the Web Interface settings. Specifically unselected the setting to "Log off active sessions when users log off from the site" in the Workspace Control.
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by:srilee
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We resolved this issue with the help of Citrix Tech Support.
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