Solved

Active Sync failing for 1 user but fine for the other 100

Posted on 2013-06-19
6
265 Views
Last Modified: 2013-07-03
Background first

User got married and her last name changed
exchange server replaced
mailboxes moved but all other users on her Android 4.1.1 device will work with active sync, but her own account will do nothing.

ANY IDEAS?

Its not her phone because any other user will work

Also active sync on a brand new HTC android phone also worked both internally and from the wan just fine but not with HER profile.
0
Comment
Question by:brotherbassman
6 Comments
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 39260736
Have you checked her user account in exchange? Is the activesync feature enabled for her account.

1
0
 
LVL 9

Expert Comment

by:Sean Meyer
ID: 39260777
I have had the same problem with users when I think they are gone forever and I delete the email account but not the user account.  I then add another email account.  It works just fine unless someone has a cached version of their email address in their auto-complete history.

I am not sure if you are saying this is a brand new phone (she never used it before her name changed) or just a newer phone in general (the phone should not have problems with exchange)

So the first thing I would check is to clear the phones cache.
Just go to settings, applications, manage applications. Press menu and click "sort by size"

Or you can just try to setup her account on another phone.
0
 

Author Comment

by:brotherbassman
ID: 39260824
Thanks for responding, Yes, the active sync is enabled on her account.

It is a user account that was working on the same phone before the mailbox move to the replacement server.

No, it will not work on any phone using her account at all.

I did, however, try 4 other users on her very same phone and it works perfectly.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39260836
Please check her inherited permissions that may not be enabled any more:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Also check she isn't a member of any of the restricted groups mentioned in my article.

Alan
0
 
LVL 11

Accepted Solution

by:
Manjunath Sullad earned 500 total points
ID: 39260938
0
 
LVL 9

Expert Comment

by:Sean Meyer
ID: 39297522
Great link Manjunath!

brotherbassman ... What ended up being the problem... Just curious.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
Read this checklist to learn more about the 15 things you should never include in an email signature.
how to add IIS SMTP to handle application/Scanner relays into office 365.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now