How does exchange 2010/outlook 2010 calculate the amount used in a mailbox
Posted on 2013-06-19
I'm running Exchange 2010 w/Outlook 2010. I am trying to understand exactly how Exchange and/or Outlook determine when a user's mailbox is full.
I get that each mailbox is assigned storage limits and storage warnings. But how does Exchange / Outlook determine when those limits are reached?
Which folders or items are included in the calculations when determining used storage?
What is the best way to see a list of all folders and their respective sizes included in this calculation?
If a user clears out their "Deleted Items" folder shouldn't that space be added back to their available storage space?
I'm running into an issue where a user is getting a mailbox is full message. The mailbox is fairly empty, no additional subfolders just the standard folders that come with all mailboxs by default. But after deleting all but a handful of e-mails from their inbox and then emptying the "Deleted Items" folder the user is still getting a mailbox is full message.