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Default send address for Public Folders

Posted on 2013-06-19
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Last Modified: 2013-07-05
Hello,

We're in the process of migrating some generic email addresses to mail enabled public folders.  Some users will have access to multiple public folders that represent multiple email addresses for communication with the public.

Is there a way to set the default "from" address when replying to a message in a public folder to be the address for that public folder? For instance, if a user George has access to a public folder for "info@domain.com" we want the reply to a message within that folder to automatically come from "info@domain.com" and not from George's personal account.

George can select the public folder "INFO" manually when replying but this is tedious and not a solution.

This is on Exchange 2010 / Outlook 2007

Thanks!
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Question by:M9J
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Accepted Solution

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Simon Butler (Sembee) earned 500 total points
ID: 39262228
Short answer. No.
I wouldn't have used Public Folders for this task.
Shared Mailboxes would be a better option. That doesn't use a CAL, but also allows you to maintain sent items in the mailbox and track things a lot better.

Create the mailbox as normal.
Then grant the users Full Mailbox and Send As.

Change the type to shared:
Set-Mailbox helpdesk -Type:Shared

Set the registry on the clients to put the sent items in the shared mailbox:
http://support.microsoft.com/kb/972148

Simon.
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Author Closing Comment

by:M9J
ID: 39302290
Thanks, Simon
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