Solved

USB 3.0 Windows 7 issues - no audio

Posted on 2013-06-19
8
474 Views
Last Modified: 2013-12-14
I have a Digitus Bluetooth 3.0 USB dongle and on Windows 7 x64 computers I cannot load up any audio devices.

With a Bluetooth 2.x dongle the lieks of Bluetooth headsets seem to work fine, with Bluetooth 3.0 although I have re-added the devices and set the likes of Headset to Enable, the devices do not show up under "Sound, Video & Game Controllers"
This is a bit frustrating as a new Plantronics Voyager Legend headset (BT3.0 capable) we got in for a SoftPhone (Hybrid PABX) is connected with all bluetooth options enabled but we cannot set it as the device to use. On my PC the Bluetooth 2.1 USB dongle seems to have died and they are getting harder to get.

I have tried the same make/model dongle on another Win7 PC with the same results. Another headset is Bluetooth 2.1 and although it is installed does the same thing....

The dongle is a Broadcom BCM2070 chipset and I have updated the drivers already to see if it was that...

Any ideas?
0
Comment
Question by:kiwistag
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 19

Accepted Solution

by:
strivoli earned 500 total points
ID: 39261619
Digitus: did you use the driver supplied with the dongle or you downloaded it from the web site? Use the web site's one since it is, usually, the most updated.
0
 
LVL 92

Expert Comment

by:nobus
ID: 39261643
it looks like a bad dongle to me, since it does not work on another PC
get it replaced !
0
 
LVL 6

Author Comment

by:kiwistag
ID: 39261704
We have a few of these Dongles and yes they are updated drivers from the website.
0
SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

 
LVL 19

Expert Comment

by:strivoli
ID: 39261730
Can you test it on a 7x86 or previous Win version (Vista or XP)? That would help us determine if it is a driver issue. Always use the OS specific driver from the producer's web site.
0
 
LVL 6

Author Comment

by:kiwistag
ID: 39261750
Thanks - I'll try it on my laptop later.
The driver on their site includes Vista & Win 7 x86 & x86-64 as a total package.
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39261767
You're welcome. Usually, issues like this one are driver specific. Let us know how it works out on the laptop once you are finished.
0
 
LVL 6

Assisted Solution

by:kiwistag
kiwistag earned 0 total points
ID: 39264309
It looks like the latest driver install package is faulty.
Running it doesn't work directly, but executing it from the win64 subfolder works until it can't find data1.cab
Copying the win32 data1.cab works a bit further but of course it only contains 32bit drivers.

Gone to the source and found a Broadcom auto-installer for all their Bluetooth chipsets stopping on.... btaudiohelper.dll !

http://www.broadcom.com/support/bluetooth/update.php
0
 
LVL 6

Author Closing Comment

by:kiwistag
ID: 39274210
Turned out to be a driver issue.
* Microsoft default drivers were incomplete.
* Manufacturer drivers were faulty
* Chipmaker drivers from their website worked.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Applying Computer Settings 12 161
Windows 10 ISO build version 3 97
Apple tv and connecting to wifi 7 56
Quirks after Windows Update 8 45
You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question