?
Solved

How do I succesfully install windows updates when it gives me errors in the Windows Update menu under control panel

Posted on 2013-06-19
9
Medium Priority
?
444 Views
Last Modified: 2013-06-26
Good evening experts,

I just bought a brand new HP 2000 Notebook PC and it came with the non professional version of Windows 8. We here at the Boys & Girls Clubs of Monterey County are still using  Windows 7 , so I had to downgrade the OS using my handy USB stick. Everything install just fine. I even used my copy of driver genius to get the drivers I needed for the downgrade. Now I am at a point where I want to install windows updates and it gives the following error:

!
It says the  WU service is not running but I checked :

!
so something else is going on.

your help in this matter is appreciated.\
0
Comment
Question by:BLACK THANOS
9 Comments
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39261415
Have you tried the "Fix It" for that error?
http://support.microsoft.com/kb/2730071
0
 
LVL 24

Expert Comment

by:aadih
ID: 39261419
The easiest way is to run Microsoft Fix It from:

http://support.microsoft.com/kb/2730071 >

Before that check to see if the Background Intelligent Transfer Service is also started and running.
0
 
LVL 16

Expert Comment

by:Dirk Mare
ID: 39261722
Is your Windows activated? Have you check Windows Action Center (Control Panel) for any issues?

If the fix doesn't work download Windows 7 SP1 from the link below. Install it and try running updates again.

http://www.microsoft.com/en-za/download/details.aspx?id=5842
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:BLACK THANOS
ID: 39263666
Fix didn't work either from the link or the do it yourself. I will now try Dirkmare's solution to install service pack sp1
0
 

Author Comment

by:BLACK THANOS
ID: 39267464
Dirkmare's solution didn't work either. I would hate to have to re-install the operating system or even worse put Windows 8 basic back on it , which would render it useless to me in terms of networking it into the rest of my workgroup environment.
0
 

Author Comment

by:BLACK THANOS
ID: 39267474
The Windows troublshooter gives me this message:



!
Perhaps this can shed some light on the issue at hand.
0
 
LVL 24

Accepted Solution

by:
aadih earned 2000 total points
ID: 39267482
Try:

(1) Run sfc /scannow from an administrator command prompt.

(2) Stop the Windows Update service, and then delete the data store and downloads folders in the software distribution folder in the Windows directory (or delete the software distribution folder entirely). Restart the Windows Update service.

(3) Run the troubleshooter or Fix It (if need be) after the last step.
0
 

Author Closing Comment

by:BLACK THANOS
ID: 39277025
Worked like a charm. Great work aadih.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39277720
Great.  You did all the work and fixed it.  :-)
0

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OfficeMate Freezes on login or does not load after login credentials are input.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
Suggested Courses

599 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question