How do I succesfully install windows updates when it gives me errors in the Windows Update menu under control panel

Posted on 2013-06-19
Last Modified: 2013-06-26
Good evening experts,

I just bought a brand new HP 2000 Notebook PC and it came with the non professional version of Windows 8. We here at the Boys & Girls Clubs of Monterey County are still using  Windows 7 , so I had to downgrade the OS using my handy USB stick. Everything install just fine. I even used my copy of driver genius to get the drivers I needed for the downgrade. Now I am at a point where I want to install windows updates and it gives the following error:

It says the  WU service is not running but I checked :

so something else is going on.

your help in this matter is appreciated.\
Question by:BLACK THANOS
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 23

Expert Comment

ID: 39261415
Have you tried the "Fix It" for that error?
LVL 24

Expert Comment

ID: 39261419
The easiest way is to run Microsoft Fix It from: >

Before that check to see if the Background Intelligent Transfer Service is also started and running.
LVL 16

Expert Comment

by:Dirk Mare
ID: 39261722
Is your Windows activated? Have you check Windows Action Center (Control Panel) for any issues?

If the fix doesn't work download Windows 7 SP1 from the link below. Install it and try running updates again.
Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.


Author Comment

ID: 39263666
Fix didn't work either from the link or the do it yourself. I will now try Dirkmare's solution to install service pack sp1

Author Comment

ID: 39267464
Dirkmare's solution didn't work either. I would hate to have to re-install the operating system or even worse put Windows 8 basic back on it , which would render it useless to me in terms of networking it into the rest of my workgroup environment.

Author Comment

ID: 39267474
The Windows troublshooter gives me this message:

Perhaps this can shed some light on the issue at hand.
LVL 24

Accepted Solution

aadih earned 500 total points
ID: 39267482

(1) Run sfc /scannow from an administrator command prompt.

(2) Stop the Windows Update service, and then delete the data store and downloads folders in the software distribution folder in the Windows directory (or delete the software distribution folder entirely). Restart the Windows Update service.

(3) Run the troubleshooter or Fix It (if need be) after the last step.

Author Closing Comment

ID: 39277025
Worked like a charm. Great work aadih.
LVL 24

Expert Comment

ID: 39277720
Great.  You did all the work and fixed it.  :-)

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Assume you have an outside contractor who comes in seasonally or once a week to do some work in your office, but you only want to give him access to the programs and files he needs and keep all other documents and programs private. Can you do this o…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question