WBC2013
asked on
Citrix web interface 5.4 "Internal Error"
We use Juniper SA4500's to enable access to our published Citrix desktops externally. The server hosting Citrix Web Interface 5.4 is producing these two errors when we try to launch a desktop using Internet Explorer 9 and 10. Using Google Chrome or Firefox works ok however, even IE7 and IE8.
The errors have started to appear since we upgraded the SA4500s but nothing has changed on the web interface server.
Any ideas what we should be looking at?
Log Name: Application
Source: Citrix Web Interface
Date: 20/06/2013 13:07:00
Event ID: 21002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WBC-CS-WEB.ad.woking.gov.u k
Description:
Site path: C:\inetpub\wwwroot\Citrix\ Normal.
Critical server error: System.Web.HttpUnhandledEx ception: Exception of type 'System.Web.HttpUnhandledE xception' was thrown. ---> System.NullReferenceExcept ion: Object reference not set to an instance of an object.
at com.citrix.wi.UserPreferen ces.getUse Seamless()
at com.citrix.wi.pages.site.L aunchResou rce.getEmb edLaunchTa g(String client, String sitePath, String queryStr, Boolean launchInNewWindow)
at com.citrix.wi.pages.site.L aunchResou rce.launch Hosted(Str ing sitePath, String queryStr)
at com.citrix.wi.pages.site.L aunchResou rce.launch (Boolean isDirectLaunch, UserContext userContext, String sitePath, Int64 EUEMlaunchTime)
at com.citrix.wi.pages.site.L auncher.pe rformImp()
at com.citrix.wi.pages.Standa rdPage.per form()
at ASP.site_launcher_aspx.__R ender__con trol1(Html TextWriter __w, Control parameterContainer)
at System.Web.UI.Control.Rend erChildren Internal(H tmlTextWri ter writer, ICollection children)
at System.Web.UI.Control.Rend erChildren (HtmlTextW riter writer)
at System.Web.UI.Page.Render( HtmlTextWr iter writer)
at System.Web.UI.Control.Rend erControlI nternal(Ht mlTextWrit er writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer)
at System.Web.UI.Page.Process RequestMai n(Boolean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt)
--- End of inner exception stack trace ---
at System.Web.UI.Page.HandleE rror(Excep tion e)
at System.Web.UI.Page.Process RequestMai n(Boolean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt)
at System.Web.UI.Page.Process Request(Bo olean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt)
at System.Web.UI.Page.Process Request()
at System.Web.UI.Page.Process RequestWit hNoAssert( HttpContex t context)
at System.Web.UI.Page.Process Request(Ht tpContext context)
at ASP.site_launcher_aspx.Pro cessReques t(HttpCont ext context)
at System.Web.HttpApplication .CallHandl erExecutio nStep.Syst em.Web.Htt pApplicati on.IExecut ionStep.Ex ecute()
at System.Web.HttpApplication .ExecuteSt ep(IExecut ionStep step, Boolean& completedSynchronously)
System.NullReferenceExcept ion: Object reference not set to an instance of an object.
at com.citrix.wi.UserPreferen ces.getUse Seamless()
at com.citrix.wi.pages.site.L aunchResou rce.getEmb edLaunchTa g(String client, String sitePath, String queryStr, Boolean launchInNewWindow)
at com.citrix.wi.pages.site.L aunchResou rce.launch Hosted(Str ing sitePath, String queryStr)
at com.citrix.wi.pages.site.L aunchResou rce.launch (Boolean isDirectLaunch, UserContext userContext, String sitePath, Int64 EUEMlaunchTime)
at com.citrix.wi.pages.site.L auncher.pe rformImp()
at com.citrix.wi.pages.Standa rdPage.per form()
at ASP.site_launcher_aspx.__R ender__con trol1(Html TextWriter __w, Control parameterContainer)
at System.Web.UI.Control.Rend erChildren Internal(H tmlTextWri ter writer, ICollection children)
at System.Web.UI.Control.Rend erChildren (HtmlTextW riter writer)
at System.Web.UI.Page.Render( HtmlTextWr iter writer)
at System.Web.UI.Control.Rend erControlI nternal(Ht mlTextWrit er writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer)
at System.Web.UI.Page.Process RequestMai n(Boolean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt). [Unique Log ID: 43fd2922]
For specific information about this message, see the Web Interface documentation at http://support.citrix.com/proddocs/topic/web-interface-impington/wi-log-messages-event-ids-hardwick.html.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Citrix Web Interface" />
<EventID Qualifiers="0">21002</Even tID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2013-06-20T12: 07:00.0000 00000Z" />
<EventRecordID>113379</Eve ntRecordID >
<Channel>Application</Chan nel>
<Computer>WBC-CS-WEB.ad.wo king.gov.u k</Compute r>
<Security />
</System>
<EventData>
<Data>Site path: C:\inetpub\wwwroot\Citrix\ Normal.
Critical server error: System.Web.HttpUnhandledEx ception: Exception of type 'System.Web.HttpUnhandledE xception' was thrown. ---> System.NullReferenceExcept ion: Object reference not set to an instance of an object.
at com.citrix.wi.UserPreferen ces.getUse Seamless()
at com.citrix.wi.pages.site.L aunchResou rce.getEmb edLaunchTa g(String client, String sitePath, String queryStr, Boolean launchInNewWindow)
at com.citrix.wi.pages.site.L aunchResou rce.launch Hosted(Str ing sitePath, String queryStr)
at com.citrix.wi.pages.site.L aunchResou rce.launch (Boolean isDirectLaunch, UserContext userContext, String sitePath, Int64 EUEMlaunchTime)
at com.citrix.wi.pages.site.L auncher.pe rformImp()
at com.citrix.wi.pages.Standa rdPage.per form()
at ASP.site_launcher_aspx.__R ender__con trol1(Html TextWriter __w, Control parameterContainer)
at System.Web.UI.Control.Rend erChildren Internal(H tmlTextWri ter writer, ICollection children)
at System.Web.UI.Control.Rend erChildren (HtmlTextW riter writer)
at System.Web.UI.Page.Render( HtmlTextWr iter writer)
at System.Web.UI.Control.Rend erControlI nternal(Ht mlTextWrit er writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer)
at System.Web.UI.Page.Process RequestMai n(Boolean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt)
--- End of inner exception stack trace ---
at System.Web.UI.Page.HandleE rror(Excep tion e)
at System.Web.UI.Page.Process RequestMai n(Boolean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt)
at System.Web.UI.Page.Process Request(Bo olean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt)
at System.Web.UI.Page.Process Request()
at System.Web.UI.Page.Process RequestWit hNoAssert( HttpContex t context)
at System.Web.UI.Page.Process Request(Ht tpContext context)
at ASP.site_launcher_aspx.Pro cessReques t(HttpCont ext context)
at System.Web.HttpApplication .CallHandl erExecutio nStep.Syst em.Web.Htt pApplicati on.IExecut ionStep.Ex ecute()
at System.Web.HttpApplication .ExecuteSt ep(IExecut ionStep step, Boolean& completedSynchronously)
System.NullReferenceExcept ion: Object reference not set to an instance of an object.
at com.citrix.wi.UserPreferen ces.getUse Seamless()
at com.citrix.wi.pages.site.L aunchResou rce.getEmb edLaunchTa g(String client, String sitePath, String queryStr, Boolean launchInNewWindow)
at com.citrix.wi.pages.site.L aunchResou rce.launch Hosted(Str ing sitePath, String queryStr)
at com.citrix.wi.pages.site.L aunchResou rce.launch (Boolean isDirectLaunch, UserContext userContext, String sitePath, Int64 EUEMlaunchTime)
at com.citrix.wi.pages.site.L auncher.pe rformImp()
at com.citrix.wi.pages.Standa rdPage.per form()
at ASP.site_launcher_aspx.__R ender__con trol1(Html TextWriter __w, Control parameterContainer)
at System.Web.UI.Control.Rend erChildren Internal(H tmlTextWri ter writer, ICollection children)
at System.Web.UI.Control.Rend erChildren (HtmlTextW riter writer)
at System.Web.UI.Page.Render( HtmlTextWr iter writer)
at System.Web.UI.Control.Rend erControlI nternal(Ht mlTextWrit er writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer)
at System.Web.UI.Page.Process RequestMai n(Boolean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt). [Unique Log ID: 43fd2922]
For specific information about this message, see the Web Interface documentation at http://support.citrix.com/proddocs/topic/web-interface-impington/wi-log-messages-event-ids-hardwick.html.</Data>
</EventData>
</Event>
-------------------------- ---------- ---------- ---------- ---------- ---------- ---------
Log Name: Application
Source: ASP.NET 2.0.50727.0
Date: 20/06/2013 13:07:00
Event ID: 1309
Task Category: Web Event
Level: Warning
Keywords: Classic
User: N/A
Computer: CS-WEB.ad.ourdomain.gov.uk
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 20/06/2013 13:07:00
Event time (UTC): 20/06/2013 12:07:00
Event ID: 40f34c2193c644c78677e7490f b36af6
Event sequence: 116
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/Citrix/Xe nApp-Suppo rt-2-13016 1841829708 480
Trust level: Full
Application Virtual Path: /Citrix/XenApp-Support
Application Path: C:\inetpub\wwwroot\Citrix\ XenApp-Sup port\
Machine name: WBC-CS-WEB
Process information:
Process ID: 2896
Process name: w3wp.exe
Account name: IIS APPPOOL\CitrixWebInterface 5.4.0AppPo ol
Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.
Request information:
Request URL: http://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561
Request path: /Citrix/XenApp-Support/sit e/launcher .aspx
User host address: 172.26.8.2
User:
Is authenticated: False
Authentication Type:
Thread account name: IIS APPPOOL\CitrixWebInterface 5.4.0AppPo ol
Thread information:
Thread ID: 7
Thread account name: IIS APPPOOL\CitrixWebInterface 5.4.0AppPo ol
Is impersonating: False
Stack trace: at com.citrix.wi.UserPreferen ces.getUse Seamless()
at com.citrix.wi.pages.site.L aunchResou rce.getEmb edLaunchTa g(String client, String sitePath, String queryStr, Boolean launchInNewWindow)
at com.citrix.wi.pages.site.L aunchResou rce.launch Hosted(Str ing sitePath, String queryStr)
at com.citrix.wi.pages.site.L aunchResou rce.launch (Boolean isDirectLaunch, UserContext userContext, String sitePath, Int64 EUEMlaunchTime)
at com.citrix.wi.pages.site.L auncher.pe rformImp()
at com.citrix.wi.pages.Standa rdPage.per form()
at ASP.site_launcher_aspx.__R ender__con trol1(Html TextWriter __w, Control parameterContainer)
at System.Web.UI.Control.Rend erChildren Internal(H tmlTextWri ter writer, ICollection children)
at System.Web.UI.Control.Rend erChildren (HtmlTextW riter writer)
at System.Web.UI.Page.Render( HtmlTextWr iter writer)
at System.Web.UI.Control.Rend erControlI nternal(Ht mlTextWrit er writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer)
at System.Web.UI.Page.Process RequestMai n(Boolean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt)
Custom event details:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ASP.NET 2.0.50727.0" />
<EventID Qualifiers="32768">1309</E ventID>
<Level>3</Level>
<Task>3</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2013-06-20T12: 07:00.0000 00000Z" />
<EventRecordID>113380</Eve ntRecordID >
<Channel>Application</Chan nel>
<Computer>WBC-CS-WEB.ad.ou rdomain.go v.uk</Comp uter>
<Security />
</System>
<EventData>
<Data>3005</Data>
<Data>An unhandled exception has occurred.</Data>
<Data>20/06/2013 13:07:00</Data>
<Data>20/06/2013 12:07:00</Data>
<Data>40f34c2193c644c78677 e7490fb36a f6</Data>
<Data>116</Data>
<Data>1</Data>
<Data>0</Data>
<Data>/LM/W3SVC/1/ROOT/Cit rix/XenApp -Support-2 -130161841 829708480< /Data>
<Data>Full</Data>
<Data>/Citrix/XenApp-Suppo rt</Data>
<Data>C:\inetpub\wwwroot\C itrix\XenA pp-Support \</Data>
<Data>WBC-CS-WEB</Data>
<Data>
</Data>
<Data>2896</Data>
<Data>w3wp.exe</Data>
<Data>IIS APPPOOL\CitrixWebInterface 5.4.0AppPo ol</Data>
<Data>NullReferenceExcepti on</Data>
<Data>Object reference not set to an instance of an object.</Data>
<Data>http://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561</Data>
<Data>/Citrix/XenApp-Suppo rt/site/la uncher.asp x</Data>
<Data>172.26.8.2</Data>
<Data>
</Data>
<Data>False</Data>
<Data>
</Data>
<Data>IIS APPPOOL\CitrixWebInterface 5.4.0AppPo ol</Data>
<Data>7</Data>
<Data>IIS APPPOOL\CitrixWebInterface 5.4.0AppPo ol</Data>
<Data>False</Data>
<Data> at com.citrix.wi.UserPreferen ces.getUse Seamless()
at com.citrix.wi.pages.site.L aunchResou rce.getEmb edLaunchTa g(String client, String sitePath, String queryStr, Boolean launchInNewWindow)
at com.citrix.wi.pages.site.L aunchResou rce.launch Hosted(Str ing sitePath, String queryStr)
at com.citrix.wi.pages.site.L aunchResou rce.launch (Boolean isDirectLaunch, UserContext userContext, String sitePath, Int64 EUEMlaunchTime)
at com.citrix.wi.pages.site.L auncher.pe rformImp()
at com.citrix.wi.pages.Standa rdPage.per form()
at ASP.site_launcher_aspx.__R ender__con trol1(Html TextWriter __w, Control parameterContainer)
at System.Web.UI.Control.Rend erChildren Internal(H tmlTextWri ter writer, ICollection children)
at System.Web.UI.Control.Rend erChildren (HtmlTextW riter writer)
at System.Web.UI.Page.Render( HtmlTextWr iter writer)
at System.Web.UI.Control.Rend erControlI nternal(Ht mlTextWrit er writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer, ControlAdapter adapter)
at System.Web.UI.Control.Rend erControl( HtmlTextWr iter writer)
at System.Web.UI.Page.Process RequestMai n(Boolean includeStagesBeforeAsyncPo int, Boolean includeStagesAfterAsyncPoi nt)
</Data>
</EventData>
</Event>
The errors have started to appear since we upgraded the SA4500s but nothing has changed on the web interface server.
Any ideas what we should be looking at?
Log Name: Application
Source: Citrix Web Interface
Date: 20/06/2013 13:07:00
Event ID: 21002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WBC-CS-WEB.ad.woking.gov.u
Description:
Site path: C:\inetpub\wwwroot\Citrix\
Critical server error: System.Web.HttpUnhandledEx
at com.citrix.wi.UserPreferen
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.Standa
at ASP.site_launcher_aspx.__R
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Render(
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Process
--- End of inner exception stack trace ---
at System.Web.UI.Page.HandleE
at System.Web.UI.Page.Process
at System.Web.UI.Page.Process
at System.Web.UI.Page.Process
at System.Web.UI.Page.Process
at System.Web.UI.Page.Process
at ASP.site_launcher_aspx.Pro
at System.Web.HttpApplication
at System.Web.HttpApplication
System.NullReferenceExcept
at com.citrix.wi.UserPreferen
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.Standa
at ASP.site_launcher_aspx.__R
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Render(
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Process
For specific information about this message, see the Web Interface documentation at http://support.citrix.com/proddocs/topic/web-interface-impington/wi-log-messages-event-ids-hardwick.html.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Citrix Web Interface" />
<EventID Qualifiers="0">21002</Even
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2013-06-20T12:
<EventRecordID>113379</Eve
<Channel>Application</Chan
<Computer>WBC-CS-WEB.ad.wo
<Security />
</System>
<EventData>
<Data>Site path: C:\inetpub\wwwroot\Citrix\
Critical server error: System.Web.HttpUnhandledEx
at com.citrix.wi.UserPreferen
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.Standa
at ASP.site_launcher_aspx.__R
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Render(
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Process
--- End of inner exception stack trace ---
at System.Web.UI.Page.HandleE
at System.Web.UI.Page.Process
at System.Web.UI.Page.Process
at System.Web.UI.Page.Process
at System.Web.UI.Page.Process
at System.Web.UI.Page.Process
at ASP.site_launcher_aspx.Pro
at System.Web.HttpApplication
at System.Web.HttpApplication
System.NullReferenceExcept
at com.citrix.wi.UserPreferen
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.Standa
at ASP.site_launcher_aspx.__R
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Render(
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Process
For specific information about this message, see the Web Interface documentation at http://support.citrix.com/proddocs/topic/web-interface-impington/wi-log-messages-event-ids-hardwick.html.</Data>
</EventData>
</Event>
--------------------------
Log Name: Application
Source: ASP.NET 2.0.50727.0
Date: 20/06/2013 13:07:00
Event ID: 1309
Task Category: Web Event
Level: Warning
Keywords: Classic
User: N/A
Computer: CS-WEB.ad.ourdomain.gov.uk
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 20/06/2013 13:07:00
Event time (UTC): 20/06/2013 12:07:00
Event ID: 40f34c2193c644c78677e7490f
Event sequence: 116
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/Citrix/Xe
Trust level: Full
Application Virtual Path: /Citrix/XenApp-Support
Application Path: C:\inetpub\wwwroot\Citrix\
Machine name: WBC-CS-WEB
Process information:
Process ID: 2896
Process name: w3wp.exe
Account name: IIS APPPOOL\CitrixWebInterface
Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.
Request information:
Request URL: http://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBChttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Citrixhttp://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561
Request path: /Citrix/XenApp-Support/sit
User host address: 172.26.8.2
User:
Is authenticated: False
Authentication Type:
Thread account name: IIS APPPOOL\CitrixWebInterface
Thread information:
Thread ID: 7
Thread account name: IIS APPPOOL\CitrixWebInterface
Is impersonating: False
Stack trace: at com.citrix.wi.UserPreferen
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.Standa
at ASP.site_launcher_aspx.__R
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Render(
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Process
Custom event details:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ASP.NET 2.0.50727.0" />
<EventID Qualifiers="32768">1309</E
<Level>3</Level>
<Task>3</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2013-06-20T12:
<EventRecordID>113380</Eve
<Channel>Application</Chan
<Computer>WBC-CS-WEB.ad.ou
<Security />
</System>
<EventData>
<Data>3005</Data>
<Data>An unhandled exception has occurred.</Data>
<Data>20/06/2013 13:07:00</Data>
<Data>20/06/2013 12:07:00</Data>
<Data>40f34c2193c644c78677
<Data>116</Data>
<Data>1</Data>
<Data>0</Data>
<Data>/LM/W3SVC/1/ROOT/Cit
<Data>Full</Data>
<Data>/Citrix/XenApp-Suppo
<Data>C:\inetpub\wwwroot\C
<Data>WBC-CS-WEB</Data>
<Data>
</Data>
<Data>2896</Data>
<Data>w3wp.exe</Data>
<Data>IIS APPPOOL\CitrixWebInterface
<Data>NullReferenceExcepti
<Data>Object reference not set to an instance of an object.</Data>
<Data>http://wbc-cs-web.ad.ourdomain.gov.uk/Citrix/XenApp-Support/site/launcher.aspx?CTX_Application=Citrix.MPS.Desktop.WBC%20Citrix%20Farm.XEN-GATEWAY&CTX_Token=A1AB318804A15FBB9D7FF9B91FE4562C&LaunchId=1371730025561</Data>
<Data>/Citrix/XenApp-Suppo
<Data>172.26.8.2</Data>
<Data>
</Data>
<Data>False</Data>
<Data>
</Data>
<Data>IIS APPPOOL\CitrixWebInterface
<Data>7</Data>
<Data>IIS APPPOOL\CitrixWebInterface
<Data>False</Data>
<Data> at com.citrix.wi.UserPreferen
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.site.L
at com.citrix.wi.pages.Standa
at ASP.site_launcher_aspx.__R
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Render(
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Control.Rend
at System.Web.UI.Page.Process
</Data>
</EventData>
</Event>
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